Summary
Overview
Work History
Education
Skills
Timeline
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Natalie Lindeman

Moodus,CT

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

4
4
years of professional experience

Work History

Support Specialist

Learners Edge
04.2023 - Current
  • Multitasked to handle diverse customer needs in high-volume, prioritizing tasks to keep up with challenging deadlines.
  • Maintained and managed customer files and databases.
  • Responded to customer inquiries and provided technical assistance over phone and over chat.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Manager

SEPHORA At Kohl's
05.2022 - 04.2023
  • Opening store manager for a non-pilot location after successful launch of previous pilot location.
  • Ranked number one in sales out of the company first week of opening.
  • Consistently achieved KPI's and ranking number one in our district.
  • Motivated employees to be productive and engaged in work creating a positive environment.
  • Coach and train leads to help grow them into store managers at future upcoming locations.
  • Managed process flows, operations support and customer engagement strategies.
  • District Associate of the Month
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Organized promotional events and interacted with customers to increase sales volume.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.

Operations Lead

Sephora
02.2022 - 05.2022
  • Created and managed project plans, timelines and events,
  • Helped meet changing demands by recommending improvements to procedures.
  • Worked with store managers to implement new displays, promotions and store layout changes.
  • Managed aesthetically pleasing displays to showcase company products and increase sales.
  • Built properly lit and well-maintained displays, creating inviting atmosphere in stores.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Supervised and trained associates, verifying accuracy and efficiency in work processes.
  • Promoted seasonal products and trends to move stock and prepare for incoming inventory.
  • Monitored store traffic and customer engagement to determine display effectiveness.
  • Scheduled regular maintenance and repair of displays for longevity.

Manager

SEPHORA At Kohl's
06.2021 - 02.2022
  • Opening store manager for 1 of the 4 pilot locations opening up Sephora at Kohl’s.
  • Launched quality assurance practices for each phase of development.
  • Achieved highest customer loyalty accounts within the first 3 months of opening.
  • Awarded employee of the month.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Leveraged KPI's to make informed decisions and drive business improvements.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Applied merchandising and housekeeping procedures, adhering to corporate and brand standards.
  • Delivered product demonstrations and sample applications, raising exposure of key brands.
  • Coached and trained associates on selling, customer service, education on new brands and operational tasks.

Clinique Counter Manager

ULTA Beauty
06.2019 - 06.2021
  • Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
  • Organized sale events and created eye-catching product displays to attract customers to Clinique counter.
  • Coached, motivated and trained 3 new associates in 1 year.
  • Set aggressive targets for me to drive company success and strengthen client retention.
  • Recommended, selected and helped locate or obtain specific merchandise based on customer needs and desires.
  • Attended industry shows, conventions, and other meetings with primary mission of expanding sales opportunities.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.

Education

Licensed Cosmetologist - Cosmetology

AVEDA Institute
Minneapolis, MN
09.2015

Skills

  • Staff Development
  • Technical Assistance
  • Customer Relationship Management
  • Operations
  • Support Services
  • Business Development
  • Staff Development
  • Technical Assistance
  • Managing Operations and Efficiency
  • Employee Coaching and Mentoring
  • Product Knowledge

Timeline

Support Specialist

Learners Edge
04.2023 - Current

Manager

SEPHORA At Kohl's
05.2022 - 04.2023

Operations Lead

Sephora
02.2022 - 05.2022

Manager

SEPHORA At Kohl's
06.2021 - 02.2022

Clinique Counter Manager

ULTA Beauty
06.2019 - 06.2021

Licensed Cosmetologist - Cosmetology

AVEDA Institute

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