I'm in the process of getting my OSHA Certificate in General Industry
Natalie Lingerfelt
Roxbury,Massachusetts
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Summary
I’m very dedicated individual, that works hard and puts pride in every job and task that is required. I have over 20 + years’ experience working in security field and 15 years in GSOC role, with a solid background in planning and executing of procedures.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Global Security Control Room Shift Supervisor
Allied Universal
Lexington, Massachusetts
02.2023 - Current
- Assisted upper management with daily operations to meet standards of service and quality.
- Collaborated with team members to improve performance and implement training updates.
- Providing service to internal and external customers by using a variety of programs that range from access control
- Run criminal background checks on individual(s) who make any type threat to or towards the client’s employees or towards the client or appears to be a danger to themselves or others
- Develop BOLOs for potential individual who may be a threat to clients and or staff
- Investigate potential hazards such as weather reports or emergency situations that could impact facilities or employees / travelers in the areas.
Global Security Control Room Operator
Allied Universal
Lexington, Massachusetts
05.2022 - 02.2023
- Monitor the safety and security of the client facilities
- Providing service to internal and external customers by using a variety of programs that range from access control to industry specific alarm monitoring systems and CCTV
- Report all incidents that take place at the client’s facilities
- Conduct safety checks on all employees when incidents take place in the surrounding areas of the client’s facilities.
Customer Service Profession, CSP
H&R Block
Hickory, North Carolina
02.2022 - 05.2022
- Assist the clients or potential clients to schedule appointments with a tax pro, confirm future scheduled appointments
- Check in clients for their appointments
- Assist Clients with uploading documents to their tax pro
- Confirm all cabinets with personnel documents and cash drawers were secure at the end of day.
- Presented existing and prospective customers with valuable service on all information to aid in decision-making.
- Collected deposits or payments and arranged for billing.
- Contacted customers about potential service upgrades, new services and account changes.
Lobby Ambassador
Security Industry Specialists
Charlotte, North Carolina
11.2021 - 04.2022
- Greeted client and visitors, answered general questions and directed to appropriate locations.
- Handled emergency situations calmly, following protocols to ensure the client and visitor safety.
- Communicated building deficiencies, security concerns or safety issues to the client.
- Provide escorts to individual(s) when needed
- Enforce the client policy and procedures
- Monitor closed circuit television and alarm monitoring system.
- Update required daily administrated paperwork.
- Promptly responded to customer inquiries and resolved complaints
- Assisted in the training and orientation of new employees, sharing knowledge and operational procedures.
Shift Supervisor Regional Security Control Room Training Operator
Security Industry Specialists
Maiden, NC
07.2010 - 11.2021
- Monitor the safety and security of the client facilities
- Developed training guidelines for other AMS locations worldwide
- Set weekly and quarterly training material, including team building activities
- Served as a point of contact for technical and training issues with multiple AMS location
- Traveled to numerous locations within the system to ensure cohesion use of policy and procedure while fostering a culture of teamwork
- Served as an Assistance Shift Supervisor with the responsibility in the training of new and existing of field officers
- Delegated tasks to employees and monitored activities and task completion.
- Managed daily workflow and scheduled staff for adequate coverage.
- Respond, Investigate and document to the client all incidents occurring while on duty.
- Collaborated with team members to improve performance and implement training updates.
- Assisted upper management with daily operations to meet standards of service and quality.
- Assisted in interviewing and mentored new team members, working in the RSOC
- Evaluated employee performance, delivering individualized feedback and praise.
- Handled emergency situations with composure and in accordance with company guidelines.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Supervised team of 6 during daily shifts, ensuring efficient operation.
- Received several awards ranging from Certificate of Appreciation, Employee of the Month and Employee of the Quarter.
Temporary Enumerator
US Census Bureau
Hickory, NC
06.2020 - 10.2020
- Addressed non-responsive initial interviews by informing census interviewees on importance of rights of participation.
- Promoted census significance and rights of participation to prospective interviewees through follow-up calls or in-person visits to address non-responsive initial interview.
- Explained survey functions and objectives.
- Returned to houses to obtain additional information or resolve survey issues, politely expressing appreciation for cooperation.
- Addressed non-responsive initial interviews by informing census interviewees on importance of rights of participation.
Associate Trainer
Panera Bread
Gastonia, North Carolina
01.2018 - 02.2020
- Conduct on the job training with new hires for the Dining Room and Delivery Drivers
- Provide good customers service, by assisting the customers with any questions or concerns
- Deliver food in a timely manner and assist customers with their needs
- Maintaining cleanliness of the dining area
- Assist in tracking and stocking of inventory
- Received multiple awards for Certificate of Appreciate: Going above and beyond.
Supervisor
G4S Wackenhut
Las Vegas, Nevada
11.2003 - 02.2009
- While with G4S I held several positions from Patrol Supervisor, Dispatch Supervisor, Scheduling Supervisor, Account Manager, and fill in Area Manager in Las Vegas, NV
- Worked hand in hand with the client in providing a security personnel and support service
- Personally respond to client request as well as incidents and conducts internal audits along with investigations
- Managing officers, training, and scheduling
- Instrumental in writing new Post Orders and updated site-specific training aids for each unique client site
- Received multiple awards during my tenure.
Reserve Sheriff Deputy
Elko County Sheriff Department
Elko , Nevada
06.2002 - 11.2003
- Patrol and secure numerous county buildings and events from Elko County Schools
- Search and Rescue operations
- Transport inmates
- Training included, Basic Law Enforcement and Search and Rescue Training.
Security Officer
Spring Creek Association
Spring Creek, Nevada
07.2002 - 10.2003
- Money transportation from the H.O.A to the bank in Elko City
- Provided security for scheduled events
- Secure H.O.A properties
- Enforcing regulations and codes to local residences.
Education
Certified Nurse Assistant -
01.2001
High School Diploma -
01.1999
Skills
- Proficient in iWorks (Pages, Numbers, Keynotes) and Microsoft Office (Word and Excel)
- Used various alarm monitoring systems and CCTV (AccessNsite, Lenel, CCURE, VidShield, ExacqVision, Milestone, Avigon(web base), Pelco)
- Slack
- Teams
- Emergency notation system – Send Word Now, Everbridge
- Proficient in communication
- WorldCue
- TLO – Criminal Background Checks
- VCC
- International SOS
Membership
ASIS
Certification
- Management of Aggressive Behavior De-escalation (MOAB) Certificate.
Accomplishments
- Supervised team of 3 to 6 staff members per shift.
- Put together a training program that effectively helped new RSOC operators to be more confident when coming out of the training program.
- Collaborated with both the RSOC and the field security team to development a team building activities for better communication and morale booster.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefits401k matchPaid time offPersonal development programsInterests
Timeline
Global Security Control Room Shift Supervisor - Allied Universal
02.2023 - Current
Global Security Control Room Operator - Allied Universal
05.2022 - 02.2023
Customer Service Profession, CSP - H&R Block
02.2022 - 05.2022
Lobby Ambassador - Security Industry Specialists
11.2021 - 04.2022
Temporary Enumerator - US Census Bureau
06.2020 - 10.2020
Associate Trainer - Panera Bread
01.2018 - 02.2020
Shift Supervisor Regional Security Control Room Training Operator - Security Industry Specialists
07.2010 - 11.2021
Supervisor - G4S Wackenhut
11.2003 - 02.2009
Security Officer - Spring Creek Association
07.2002 - 10.2003
Reserve Sheriff Deputy - Elko County Sheriff Department
06.2002 - 11.2003
College of Southern Nevada - Certified Nurse Assistant,
Cimarron-Memorial High School - High School Diploma,