NATALIE LOISEAU
TRENTON,NEW JERSEY
Summary
To utilize my customer service and collection skills in a progressive organization that offers opportunities for advancement.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Customer Service Representative / Research Analysis
Cenlar
Ewing, NJ
04.2016 - Current
- Ensure meeting deadlines with handling tasks and client inquiries
- Ensure task are being completed throughout the day
- Analyzed loan documents and interpreted to mortgagor(s)
- Handled escalated client issues that required in-depth research and provided interpretation to either client or mortgagor
- Process payments for taxes and insurances
- Multitask between handling inbound calls and working through escalated tasks and issues
Collections Representative
Assigned Credit Solutions
Marlton, NJ
03.2012 - 01.2016
- Collecting on serious past due accounts including utility, medical, and revolving bank cards
- Maintaining constant consumer contact presenting solutions to the debt
- Direct consumer contact
- Communicating constantly with consumer and maintain monthly quota
Collections Representative
APM Financial
Bensalem, PA
01.2011 - 03.2012
- Assisting the consumer handle pass due accounts
- Educating consumer on responsibility, and offer solutions to debt
- Maintaining a monthly goal
Customer Support
Education Testing Services – Adecco
02.2005 - 12.2011
- Full Customer Support
- Articulating product benefits and creating solutions
- Maintaining consumer records
- Recording details of inquiries
- Handle consumer comments, and complaints
Education
Associates of the Arts - Business Management
Florida Memorial University
Skills
Indepth Research Analysis
Solution Driven
Interdepartmental Rapport building
Establishing customer / client relations
Administration and organizational skills
Certification
NMLS license identification number 2777675
Timeline
Customer Service Representative / Research Analysis
Cenlar
04.2016 - Current
Collections Representative
Assigned Credit Solutions
03.2012 - 01.2016
Collections Representative
APM Financial
01.2011 - 03.2012
Customer Support
Education Testing Services – Adecco
02.2005 - 12.2011
Associates of the Arts - Business Management
Florida Memorial University