Summary
Overview
Work History
Education
Skills
Timeline
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Natalie Lopez

San Antonio,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Collections

Progressive Leasing
10.2021 - Current
  • Responsible for outbound and inbound calls, collecting on account that are less than 30 days past due
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Provide top tier support and service to our customers

Customer Service Representative

Kohls Distribution Center
01.2019 - 10.2021
  • Reduced call resolution time through efficient problem-solving and communication skills.
  • Developed strong relationships with clients, resulting in increased customer loyalty and repeat business.
  • Enhanced customer satisfaction by resolving complex issues promptly and professionally.
  • Assist customers with payments , payment arrangements

Education

High School Diploma -

Southwest High School
San Antonio, TX
06.2014

Skills

  • Teamwork Abilities
  • Time Management
  • Payment Plan Development
  • Professionalism
  • Data Entry

Timeline

Collections

Progressive Leasing
10.2021 - Current

Customer Service Representative

Kohls Distribution Center
01.2019 - 10.2021

High School Diploma -

Southwest High School

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Natalie Lopez