Natalie Lopez
Owings Mills,MD
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Remote Customer Service Health Insurance
Evolent Health
03.2023 - Current
- Enhanced customer satisfaction by providing accurate and timely information on health insurance policies and benefits.
- Achieved consistent high levels of customer satisfaction through empathetic listening and problem-solving skills when addressing concerns or disputes.
- Provided ongoing support to clients throughout their policy tenure, addressing any concerns or changes in coverage requirements promptly and professionally.
- Increased overall efficiency by streamlining administrative processes related to filing claims paperwork and managing databases containing vital client information.
Remote Customer Service
Vistrada
01.2021 - 08.2021
- Coordinated support services for international clients, navigating language barriers and cultural differences to provide exceptional customer service.
- Provided excellent customer service by addressing all resident needs in a professional and timely manner.
- Provided exceptional customer service, resolving concerns promptly and maintaining client satisfaction.
- Exemplified excellent customer service skills by taking initiative and going above-and-beyond to create memorable experiences for guests during their stay.
- Enhanced patient satisfaction by addressing inquiries and resolving issues related to medical appointments, billing, and insurance.
Customer Service Sales Representative
Aarons Furniture Store
10.2016 - 06.2018
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Assistant Manager
MyUnique
10.2014 - 07.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma -
North Bergen High School
North Bergen, NJ06.2014
Skills
- Healthcare Systems Understanding
- Strong analytical skills
- CRM Software Experience
- Team Leadership
- Verbal and written communication
- Problem Resolution
- Claims Processing
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Remote Customer Service Health Insurance
Evolent Health
03.2023 - Current
Remote Customer Service
Vistrada
01.2021 - 08.2021
Customer Service Sales Representative
Aarons Furniture Store
10.2016 - 06.2018
Assistant Manager
MyUnique
10.2014 - 07.2016
High School Diploma -
North Bergen High School
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