Summary
Overview
Work History
Education
Skills
Timeline
Food handlers
Generic

Natalie Lopez

Plano

Summary

Dynamic conservationist with a strong work ethic and proven guest engagement skills, honed at Dallas Zoo. Expert in safe food handling and maintaining cleanliness standards, I excel in high-pressure environments, ensuring exceptional service and customer satisfaction. Adept at multitasking, I foster warm relationships with patrons while delivering efficient and memorable dining experiences.

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

6
6
years of professional experience

Work History

Conservationist

Dallas Zoo
05.2025 - Current
  • Applied conventional and established conservation methods and techniques to maintain or improve production while conserving resources.
  • Delivered technical guidance and assistance to groups and individuals on conservation-related topics.
  • Managed high call volume while maintaining excellent customer service standards.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Hostess, Expo, Server, Bartender, and Manager

Litas La Mexicana
04.2019 - 05.2025
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Completed daily side work and opening and closing duties without fail.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.

Server

Texas Roadhouse
05.2022 - 08.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Education

Bachelor of Science - Animal Science

Texas Tech University
Lubbock, TX
05-2024

Skills

  • Strong work ethic
  • Guest engagement
  • Cash handling
  • Professional appearance
  • Hospitality service expertise
  • Memory retention
  • Cleanliness standards
  • Safe food handling
  • Menu memorization

Timeline

Conservationist

Dallas Zoo
05.2025 - Current

Server

Texas Roadhouse
05.2022 - 08.2023

Hostess, Expo, Server, Bartender, and Manager

Litas La Mexicana
04.2019 - 05.2025

Bachelor of Science - Animal Science

Texas Tech University

Food handlers

TABC

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