Natalie Lopez
Cypress
Summary
Optimistic and trustworthy professional with 8 years combined experience in guest services and education, looking to transition outside of the classroom. Reliable in fostering positive experiences with the public through clear communication, patience, and a genuine desire to help others and build lasting relationships. Demonstrated strengths with interpersonal skills, organization, and multitasking in office and educational environments. Highly experienced in collaborating with diverse teams and individuals while establishing lasting connections. Ready to contribute high attention to detail, a growth mindset, and a deep commitment to impactful communication.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Educator
Soleil Academy
07.2021 - 06.2025
- Communicated professionally and respectfully with families, the public, and educator teammates through in-person interactions, phone conversations, and online venues.
- 2 years leadership experience as a team lead and facilitated meetings/trainings, organized events, and provided multi-faceted support to educator teammates.
- Developed exceptional typing skills with net speed of 56 WPM and 89% accuracy.
- 8 years heavy experience with Google Workspace, Microsoft Office, Word, Excel, and Outlook for documentation, data tracking, and efficient communication within the professional setting.
- Utilized strong organizational skills varying from digital filing, paper filing, and supply management to ensure smooth systems throughout the day.
Visitor Services Associate
San Diego Children's Discovery Museum
02.2017 - 06.2021
- Effectively greeted and assisted visitors, processed payments, maintained guest documentation, and managed guest inquiries with ease.
- 4 years experience courteous phone etiquette, drafting and sending professional emails, and handling incoming mail and packages.
- Effectively completed front desk responsibilities while overseeing museum floor activities, successfully balancing administrative duties with high-quality guest interactions.
- Developed exceptional office machine skills with frequent use of computers and copiers, as well as occasionally faxing documents to assist administration.
- Adeptly supported other team members and administration by providing consistent and reliable communication, flexibility, and a proactive mindset.
- Managed museum store inventory, promptly restocking and ordering supplies when needed.
Education
Bachelor of Arts - Literature and Writing
California State University San Marcos
San Marcos, CA12.2019
Skills
- Grammar Experience
- Computer literacy
- Productivity software
- Communication skills
- Project management
- Leadership
- Windows
- Phone etiquette
- Teamwork
- Guest services - Guest services experience (6-10 years)
- Organizational skills
- Technical Proficiency
- Public relations
- Writing Skills
- Attention to detail
- Editing
Certification
- Mandated Reporter Present
- Typing Test Certificate August 2025 to Present Timed Typing Test 1 (3 Min)
- Accuracy 89 %
- Net Speed (WPM) 56
- Gross Speed (WPM) 63
- Teaching Certification
- Driver's License
Languages
English
Spanish - Intermediate
Timeline
Educator
Soleil Academy
07.2021 - 06.2025
Visitor Services Associate
San Diego Children's Discovery Museum
02.2017 - 06.2021
Bachelor of Arts - Literature and Writing
California State University San Marcos
Additional Information
Authorized to work in the US for any employer