Summary
Overview
Work History
Education
Skills
Timeline
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Natalie Lopez Hernandez

Elkhart,IN

Summary

Driven Medical Assistant with a proven track record at Heart City Health Center, enhancing patient satisfaction through exceptional customer service and efficient medical office administration. Skilled in EMR/EHR and known for compassionate patient care, I significantly streamlined patient processing by 30%. Expert in HIPAA compliance and fostering trust through empathetic interactions.

Overview

12
12
years of professional experience

Work History

Mediacl Assistant

Heart City Health Center
02.2022 - 11.2022
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
  • Empowered patients through education on self-management techniques for chronic conditions.
  • Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
  • Contributed to clean and safe clinic environment by adhering to sanitation protocols.

Certified Nursing Assistant

Brentwood Assisted Living
10.2018 - 02.2022
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
  • Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
  • Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
  • Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
  • Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
  • Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
  • Increased patient engagement by organizing recreational and therapeutic activities.
  • Enhanced team productivity by participating in training sessions and sharing knowledge with colleagues.
  • Supported patients with personal care tasks to preserve dignity and promote independence.

Manager

Mcdonalds
09.2010 - 09.2015
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Education

Crtified Medical Assistant - Nursing Assistance

Ross Medical Education
Granger, IN
08.2021

Certified Nursing Assistant - Nursing Assistance

Legacy
Mishawaka, IN
05.2018

High School Diploma - High School Diploma

Elkhart Central High School
Elkhart, IN
06.2013

Skills

  • HIPAA Compliance
  • Patient Scheduling
  • Customer Service
  • Medical terminology knowledge
  • Vital Sign Monitoring
  • EMR / EHR
  • Direct Patient Care
  • Clinical Documentation
  • Patient-focused care
  • Data Entry
  • Reliable team player
  • Electronic Health Records
  • Electronic Medical Records
  • Compassionate
  • Immunization Administration
  • Specimens collection and processing
  • Patient Assessments
  • Insurance Verification
  • Maintaining confidentiality
  • Appointment Setting
  • Compassionate caregiver
  • Medical Records Management
  • Sterilization techniques
  • First Aid
  • Medical office administration
  • Payment Collection
  • Medical billing and coding
  • Professional Bedside Manner
  • Inventory Management
  • Emergency Response Preparedness
  • Companionship and emotional support
  • Reliable transportation
  • Insurance Claims
  • Family Education
  • Emergency procedures understanding
  • Lab Equipment Operation
  • Patient bathing

Timeline

Mediacl Assistant

Heart City Health Center
02.2022 - 11.2022

Certified Nursing Assistant

Brentwood Assisted Living
10.2018 - 02.2022

Manager

Mcdonalds
09.2010 - 09.2015

Crtified Medical Assistant - Nursing Assistance

Ross Medical Education

Certified Nursing Assistant - Nursing Assistance

Legacy

High School Diploma - High School Diploma

Elkhart Central High School

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