Natalie Lovey
Red Bank,NJ
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Skilled in guest relations, wine and menu knowledge and delivering exceptional dining services. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Beacon Hill Country Club
08.2025 - Current
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Managed multiple tables efficiently to ensure timely service and guest satisfaction.
- Collaborated with kitchen staff to streamline order delivery and enhance workflow.
- Maintained cleanliness and organization of dining area to support overall ambiance.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Set up and arranged banquet spaces according to event specifications.
Restaurant Waitress
Undici Taverna Rustica
06.2024 - Current
- Balanced multiple responsibilities simultaneously, managing order-taking, drink refills, and general guest inquiries effectively.
- Developed knowledge of wine pairings to enhance guest recommendations and service quality.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new waitstaff on restaurant procedures and menu items for consistency.
Restaurant Hostess
The Loaded Spoon
04.2023 - 05.2024
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing table turnover while maintaining customer satisfaction.
- Assisted in training new host staff on operational procedures and customer service standards.
- Coordinated with kitchen and waitstaff to communicate guest needs efficiently.
Education
Associate of Science - Hospitality Management
Brookdale Community College
Lincroft, NJ12-2025
High School Diploma -
Colts Neck High School JROTC Program
Colts Neck06-2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Wine pairings
- Multitasking and organization
- Food safety
- Menu item recommendation
- Point of sale (POS) system operations
- Reliability
- Adaptable and flexible
- Tableside etiquette
Accomplishments
Attended JROTC high school in a distinguished unit. Acted as drill and physical training leader, earned medal for outstanding achievement in leadership, color guard commander, participated on the varsity orienteering team, completed 250 hours of volunteering service.
Certification
ServSafe Food Handler
TIPS Alcohol Service Certification
CPR Certified
First-Aid Certified
Safe Sitter Certified
Timeline
Server
Beacon Hill Country Club
08.2025 - Current
Restaurant Waitress
Undici Taverna Rustica
06.2024 - Current
Restaurant Hostess
The Loaded Spoon
04.2023 - 05.2024
Associate of Science - Hospitality Management
Brookdale Community College
High School Diploma -
Colts Neck High School JROTC Program