Natalie Loya Perez
Denver,CO
Summary
Focused receptionist with 3 years of hands on experience answering phone calls, scheduling guest and directing guest. Personable and organized individual possessing strong administrative skills paired with outstanding record keeping and time management abilities. Committed to providing outstanding administrative support to staff and guest. Highly motivated employee with desire to take on new challenges. Strong with ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Member Support Specialist
Vuepoint diagnostic
Denver
10.2024 - Current
- Provided customer service and technical support to members via phone, email, and chat.
- Resolved member inquiries in a timely manner with accuracy and professionalism.
- Assisted members with navigating the website, locating products, and troubleshooting issues.
- Maintained detailed records of customer interactions and transactions for future reference.
- Created accounts for new members and ensured all necessary information was collected accurately.
- Monitored incoming emails, chats, voicemails, and other forms of communication from members seeking assistance or guidance.
Receptionist
Mile High Spine And Pain Center
Denver
12.2023 - 04.2024
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Verified visitors' identification cards before allowing access to the building.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
- Updated daily log book with information about visitors entering the premises.
Dispatcher Office Assistant
Dispatch health
Denver
06.2022 - 09.2023
- Assisted dispatchers in answering phone calls, emails and other inquiries.
- Organized and maintained filing systems for documents related to the dispatch office.
- Entered data into computer systems to track dispatched items.
- Provided customer service support to clients seeking assistance with transportation services.
- Monitored radio communications between drivers, supervisors and dispatchers.
Education
High School Diploma -
North High School
Denver05-2022
Skills
- Sales Support
- Exceptional communication
- Cross-functional coordination
- Membership renewals
- Database Management
- Service Recommendations
- Data security techniques
- Customer Support
- Database Maintenance
- Member account management
- Policy understanding
- Call center experience
- Financial Transactions
- Insurance knowledge
- Account Management
- Healthcare knowledge
- Customer Service
Timeline
Member Support Specialist
Vuepoint diagnostic
10.2024 - Current
Receptionist
Mile High Spine And Pain Center
12.2023 - 04.2024
Dispatcher Office Assistant
Dispatch health
06.2022 - 09.2023
High School Diploma -
North High School