Overview
Work History
Education
Skills
Timeline
Generic

Natalie Lozano

Orlando,FL

Overview

3
3
years of professional experience
2
2
Languages

Work History

Server/Food Runner

Morimoto Asia
12.2021 - Current
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Answered customers' questions, recommended items, and recorded order information.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Cashier

Panera Bread
08.2021 - 12.2021
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Answered questions about store policies and addressed customer concerns.
  • Welcomed customers and helped determine their needs.
  • Used POS system to enter orders, process payments and issue receipts.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Restaurant Hostess

Texas Roadhouse
06.2021 - 08.2021
  • Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
  • Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Advised customers about special offerings and menu items to help drive sales.
  • Checked in with servers to confirm preparedness before seating customers.
  • Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
  • Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
  • Disposed of trash, wiped kitchen areas and mopped floors to meet health department sanitation inspection guidelines.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Education

No Degree - General Studies

Valencia College
Orlando, FL
05.2001 -

High School Diploma -

Colonial High School
Orlando, FL
05.2001 -

Skills

Quality Control

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Timeline

Server/Food Runner

Morimoto Asia
12.2021 - Current

Cashier

Panera Bread
08.2021 - 12.2021

Restaurant Hostess

Texas Roadhouse
06.2021 - 08.2021

No Degree - General Studies

Valencia College
05.2001 -

High School Diploma -

Colonial High School
05.2001 -

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Natalie Lozano