Natalie Lozano
Orlando,FL
Overview
3
3
years of professional experience
2
2
Languages
Work History
Server/Food Runner
Morimoto Asia
12.2021 - Current
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Answered customers' questions, recommended items, and recorded order information.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Cashier
Panera Bread
08.2021 - 12.2021
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
- Welcomed customers and helped determine their needs.
- Used POS system to enter orders, process payments and issue receipts.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Restaurant Hostess
Texas Roadhouse
06.2021 - 08.2021
- Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Advised customers about special offerings and menu items to help drive sales.
- Checked in with servers to confirm preparedness before seating customers.
- Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
- Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Disposed of trash, wiped kitchen areas and mopped floors to meet health department sanitation inspection guidelines.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
No Degree - General Studies
Valencia College
Orlando, FL 05.2001 -
High School Diploma -
Colonial High School
Orlando, FL 05.2001 -
Skills
Quality Control
Reliable and Responsible
Special Requests and Substitutions
Food Running
Sales Techniques
Foreign language proficiency
Teamwork and Collaboration
Sales expertise
Conflict and Complaint Resolution
Cash Handling
Timeline
Server/Food Runner
Morimoto Asia
12.2021 - Current
Cashier
Panera Bread
08.2021 - 12.2021
Restaurant Hostess
Texas Roadhouse
06.2021 - 08.2021
No Degree - General Studies
Valencia College
05.2001 -
High School Diploma -
Colonial High School
05.2001 -