Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Art Studio
Timeline
Generic

Natalie Lujan

Cathedral City,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Substitute Coordinator

Think Together
11.2022 - Current
  • Administered performance evaluations to provide constructive feedback and identify ideal candidates for promotion.
  • Built highly-efficient team of 38-40 through ongoing coaching and professional development opportunities.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Onboarded new employees with training and new hire documentation.
  • Carefully documented statements, observations, and evidentiary materials.
  • Conducted impartial investigations into complaints by employees.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Registered student progress and attendance on database to enable tracking history and maintain accurate records.
  • Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.

Service Receptionist

Jessup Auto Plaza
11.2020 - 07.2022
  • Confirmed appointments, communicated with clients, and updated client records.
  • Maintained confidentiality of information regarding clients and company.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
  • Assisted colleagues with achieving task requirements, aiding team productivity and performance.

Manager

MAC Cosmetics
07.2014 - 04.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Onboarded new employees with training and new hire documentation.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Conducted consultations to understand client's desired outcome and assessed skin type and face structure.

Education

No Degree - Child Development

Chaffey College
Rancho Cucamonga, CA

High School Diploma -

Cathedral City High School
Cathedral City, CA
2013

Skills

  • Administration and Operations
  • Positive Learning Environment
  • Behavior Modification
  • Task Scheduling
  • Educational Settings
  • Customer Service Management
  • Administrative Coordination
  • Travel Arrangements
  • Purchase Orders
  • Accounts Payable and Accounts Receivable
  • Greeting Visitors
  • Office Equipment

Accomplishments

  • Created artwork for an article featured in “Empire Polo Lifestyle.”
  • Invited to paint the "Mis Colores" display for a public art exhibition presented in Coachella in 2022.
  • Collaborated with team of 5 in the development of "The Studio." Opening event in Palm Desert.

Certification

  • Certified Body Art Practitioner
  • Bloodborne Pathogen


Languages

Spanish
Native or Bilingual

Art Studio

"The Studio" is a space for the local creative collective to come and advertise their art or small local businesses to have the chance to display their skill. 

Timeline

Substitute Coordinator

Think Together
11.2022 - Current

Service Receptionist

Jessup Auto Plaza
11.2020 - 07.2022

Manager

MAC Cosmetics
07.2014 - 04.2020

No Degree - Child Development

Chaffey College

High School Diploma -

Cathedral City High School

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Natalie Lujan