Natalie Lutz
Registered Nurse
Albuquerque,NM
Summary
Respectful Clinical Manager with extensive knowledge of health care administration and clinical philosophy. Familiar with fiscal management systems and human resource management. Talented at maintaining and developing effective relationships with staff, patients and senior management. Excellent supervisory skills and performance working under pressure. Attentive Clinic Supervisor monitoring wait times and ensuring efficient patient flow. Energetic professional proven to handle difficult situations with poise and composure. Results-driven healthcare leader offering 22 years of clinical, administrative and patient care experience. Gifted in building and implementing approaches to increase quality and streamline procedures. Significant leadership background directing multidisciplinary healthcare teams to achieve care objectives and outperform business targets.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Clinical Manager/Field Nurse
CenterWell Home Health
08.2021 - 05.2023
- Regularly evaluated employee performance and provided feedback.
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Oversaw overall operation of nursing services and patient care.
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
- Wound care consultant
- Provided wound care training/field training for agency nursing staff
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Monitored, analyzed and corrected staff performance and worked with nurse manager to raise standards of practice.
- Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
- Handled job duties for staff members which were unavailable or out of office.
- Communicated with patients, asked appropriate questions and employed active listening to determine best care.
Assistant Director of Nursing
Tender Care Home Health And Hospice
02.2015 - 08.2021
- Co-managed patient care operations for over 300 patients on average daily census
- Completed PDGM frequencies for patient POC schedules
- Supervised and monitored home health clinical schedules for regular, weekend, on-call staff nurses
- Agency wound care consultant
- Provided wound care training/ field training for agency nursing staff
- Maintain budget for wound care and ostomy supplies, ensuring budget is met
- Facilitated recertification for patient census
- Developed positive employee relations, incentives and recognition programs to promote teamwork and mutual respect.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Communicated with patients, ensuring that medical information was kept private.
- Established new policies and updated existing policies to improve standard of care for patients.
- Completed cart audits to meet CMS and PDGM competencies, required documentation, and clinical adherence to POC
Registered Nurse, Wound Care Certified Field Staff
Tender Care Home Health And Hospice
01.2012 - 02.2015
- Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
- Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
- Managed care from admission to discharge.
- Organized and managed care of patients undergoing various therapies and procedures
- Preformed wound care as prescribed by physician
- Instruction on indwelling and suprapubic catheters
- Provided instruction on colostomy/ ostomy care
- Communicate with physician regarding patient status, need for orders
- Taught patients how to improve lifestyle choices, dramatically reducing chance of symptom reoccurrence.
- Collected blood, tissue and other laboratory specimens and prepared for lab testing.
- Orientation of new employees
- PICC line management
Infection Control RN/Employee Health RN/Wound Care Coordinator
Advanced Care Hospital Of Southern New Mexico
10.2010 - 01.2012
- Investigated outbreaks and revamped control measures to prevent future incidents.
- Set clear policies to improve success of infection control measures in departments.
- Surveilled ongoing infections to verify adequate data collection, control procedures and current staff interventions.
- PICC line insertions and care of PICC lines
- Implemented plan of care for patients with wounds/ communicated with physicians on recommended wound care
- Preformed chart audits and completed care plans
- Monitored hand off reporting program
- Ensure employee files were up to date
Education
Associate of Science - Nursing
Dona Ana Branch Community College
Alamogordo, NM12.1999
Skills
- Unit Supervision
- Employee Issue Resolution
- Patient Education
- Unit Leadership
- Managing Patient Cases
- Nursing Protocols
- Team Meetings
- Patient Care
- Records Management
- Staff Guidance
- Supervision
- HIPAA
- Mentoring
- Good Clinical Practice
- Specimen Collection
- Informed Consent
- Compliance with Regulatory Guidelines
- Clinical Instruction
- Effective Communication
- Organizing Staff Schedules
- Managerial Experience
- Patient Health Education
- Staff Development
- Meeting Participation
- Team Management
- Direct Patient Care
- Case Management
Certification
- Wound Care Certified License - 2007 to current
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Clinical Manager/Field Nurse
CenterWell Home Health
08.2021 - 05.2023
Assistant Director of Nursing
Tender Care Home Health And Hospice
02.2015 - 08.2021
Registered Nurse, Wound Care Certified Field Staff
Tender Care Home Health And Hospice
01.2012 - 02.2015
Infection Control RN/Employee Health RN/Wound Care Coordinator
Advanced Care Hospital Of Southern New Mexico
10.2010 - 01.2012
Associate of Science - Nursing
Dona Ana Branch Community College
- Wound Care Certified License - 2007 to current
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