Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Natalie Lux

KANSAS CITY,MO

Summary

Resourceful Shift Manager known for high productivity and efficient task completion. Skilled in team leadership, operational management, and conflict resolution. Excel in communication, adaptability, and problem-solving to enhance team performance and achieve company goals.

Overview

4
4
years of professional experience

Work History

Shift Manager

Chick-fil-A
KANSAS CITY, MO
09.2024 - Current
  • Inspected work areas regularly for cleanliness and organization standards.
  • Documented receipts, employee hours and inventory movement.
  • Directed and led employees and team members on effective operations, methods and procedures.
  • Resolved conflicts between employees or customers in a professional manner.
  • Analyzed sales data to identify trends and areas for improvement.
  • Calculated labor and equipment requirements and production specifications using standard formulas to boost sustainability.
  • Resolved conflicts between staff members in a professional manner.

Customer Service Manager

Hobby Lobby
KANSAS CITY, MO
05.2024 - 07.2025
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Monitored staff performance to ensure adherence to customer service standards.

Team Member/Trainer

Chick-fil-A
KANSAS CITY, MO
10.2021 - 08.2024
  • Provided feedback and guidance to improve employee performance during trainings.
  • Collaborated with management teams to develop strategies that would maximize the impact of trainings.
  • Monitored progress of employees after training sessions to ensure successful implementation of learned skills.
  • Conducted trainings on topics related to customer service, product knowledge and company policies.
  • Explained goals and expectations required of trainees.

Cashier

Hobby Lobby
KANSAS CITY, MO
09.2022 - 05.2024
  • Ensured compliance with all safety regulations within the store environment.
  • Processed customer payments quickly and returned exact change and receipts.
  • Assisted customers over the phone regarding store operations, product information and order placement.

Education

High School Diploma -

Homeschool
Pensacola, FL
12-2023

Skills

  • Schedule oversight
  • Staff training and onboarding
  • Schedule management
  • Documentation and reporting
  • Interpersonal skills
  • Financial records oversight
  • Handling customer complaints
  • Reporting and documenting
  • Mentoring and coaching
  • Employee training
  • Operations management
  • Shift leadership
  • Verbal and written communication

References

References available upon request.

Timeline

Shift Manager

Chick-fil-A
09.2024 - Current

Customer Service Manager

Hobby Lobby
05.2024 - 07.2025

Cashier

Hobby Lobby
09.2022 - 05.2024

Team Member/Trainer

Chick-fil-A
10.2021 - 08.2024

High School Diploma -

Homeschool

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Natalie Lux