Natalie Lyons
Rosedale,MD
Summary
Friendly and approachable, with strong communication skills and passion for helping others. Possesses familiarity with cataloging systems and proficient in using library databases and software. Capable of supporting library operations and enhancing user experiences through efficient organization and assistance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Library Student Assistant
CCBC Essex Library
Essex, MD
10.2024 - Current
- Assisted patrons with locating library materials and navigating resources.
- Conducted inventory checks to maintain accurate record of library holdings.
- Provided technical support for users on computers and digital resources.
- Delivered exceptional customer service, enhancing patron experience in the library environment.
- Trained new student assistants on library policies and procedures for effective operations.
- Organized returned books and materials and assisted with shelving.
- Improved library organization by accurately shelving books and other materials according to the Library of Congress Classification system.
- Assisted library staff with clerical duties to help lighten workload.
- Maintained a clean and welcoming environment by performing regular cleaning tasks, contributing to a positive atmosphere for patrons.
- Performed circulation duties such as checking materials in and out, renewing items, and registering new patrons, ensuring efficient service at the front desk.
- Supported librarians in collection development by identifying outdated or damaged materials for removal or replacement.
- Answered general questions in person, by phone and over email.
- Aided students with basic computer troubleshooting and printing issues, providing essential technical support when needed.
Front End Associate
Harvest Market Natural Foods
Champaign, IL
03.2023 - 08.2023
- Assisted customers with product selection and provided knowledgeable recommendations.
- Maintained clean and organized sales floor to enhance customer experience.
- Stocked shelves with products while ensuring proper rotation for freshness.
- Collaborated with team members to achieve daily operational goals.
- Resolved customer inquiries and concerns promptly to ensure satisfaction.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Gathered shopping baskets and carts and relocated to designated areas.
- Implemented new display layouts that attracted customer attention and improved product visibility.
- Provided exceptional customer service, quickly addressing and resolving customer inquiries and complaints.
Education
Associate of Arts - Accounting
CCBC Essex
Essex, MD01.2027
Skills
- Technology support
- Technical troubleshooting
- Book shelving procedures
- Academic support
- Collection maintenance
- Information literacy
Certification
- Driver's License
Timeline
Library Student Assistant
CCBC Essex Library
10.2024 - Current
Front End Associate
Harvest Market Natural Foods
03.2023 - 08.2023
Associate of Arts - Accounting
CCBC Essex