Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Natalie Maack

Burns Flat,OK

Summary

Organized Clinic Lead with background in overseeing daily operations, streamlining administrative processes, and enhancing patient satisfaction. Strong leadership skills coupled with ability to develop and implement strategic plans. Notable success in improving clinic efficiency and productivity while ensuring compliance with healthcare regulations. Skilled at fostering team collaboration, driving continuous improvement initiatives, and managing the budget.

Overview

14
14
years of professional experience

Work History

Clinical Lead

Xpress Wellness Urgent Care
Weatherford
07.2025 - Current
  • Coordinated patient care activities to enhance operational efficiency in urgent care setting.
  • Monitored patient flow and addressed issues impacting service delivery in real-time.
  • Collaborated with healthcare providers to maintain high standards of clinical practice.
  • Developed strategies to improve patient satisfaction and reduce wait times effectively.
  • Managed inventory of medical supplies to ensure availability for patient care needs.
  • Provided advice on ethical considerations related to clinical decisions making.
  • Provided guidance to junior staff on professional development issues.
  • Organized and supervised the daily activities of other nursing staff.
  • Obtained specimens or samples for laboratory work.

Medical Assistant

Xpress Wellness Urgent Care
Weatherford, Oklahoma
10.2021 - Current
  • Assisted in patient intake and assessment for urgent care services.
  • Administered vaccines and medications under physician supervision.
  • Managed electronic health records and updated patient information accurately.
  • Prepared examination rooms and ensured compliance with safety standards.
  • Educated patients on treatment plans and preventive care options.
  • Coordinated laboratory tests and communicated results to patients effectively.
  • Supported healthcare providers during minor surgical procedures with necessary tools.
  • Trained new staff on office procedures and patient interaction protocols.
  • Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
  • Assisted back office patient processes to reduce office wait times.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.

Diagnostic Imaging Assistant

MedStar St. Mary's Hospital
Leonardtown, Maryland
09.2016 - 08.2021
  • Obtain thorough medical history of patients to ensure safety in the MRI zone.
  • Schedule patient appointments in a manner that most efficiently utilizes the time and clinical resources.
  • Communicate effectively with physicians and peers to advocate for the patient by ensuring that the appropriate diagnostic imaging test is ordered.
  • Demonstrates empathy for patients and provide emotional support during their diagnostic imaging process.
  • Communicate with peers to arrange safe and efficient patient hand-off.
  • Communicate with outside healthcare facilities to obtain patient medical records.
  • Answer phone in a professional manner and assist patients and other callers with their requests.

Nutrition Services Aide

MedStar St. Mary's Hospital
10.2011 - 09.2016
  • Registered sales on a cash register by scanning items, itemizing and totaling customers' purchases.
  • Provided a positive customer experience with fair, friendly, and courteous service.
  • Ensured the safe handling and preparation of customer and patient meals.
  • Diffused situations with customers and patients in a calm and respectable manner.
  • Ensured that food selections remained organized and in stock for customers.

Education

High School diploma -

Leonardtown High School
Leonardtown, MD
06.2010

Skills

  • Emotional support
  • Patient care coordination
  • Clinical practice standards
  • Medical supply inventory
  • Diagnostic imaging procedures
  • Treatment plan education
  • Problem solving
  • Effective communication
  • Team leadership
  • Staff training and development
  • Ethical decision making
  • Leadership qualities
  • Patient safety
  • Maintaining confidentiality
  • HIPAA compliance
  • Splinting capability
  • Medical imaging
  • Critical thinking
  • Multitasking
  • CPR Certification
  • CERNER software
  • Invision scheduling software
  • Safe patient handling training
  • SOLV scheduling proficiency
  • Discharge planning
  • Joint commission standards
  • Team management
  • Clinical decision making
  • Electronic health records
  • Time management
  • Conflict resolution
  • Data entry
  • Medical terminology
  • Stocking supplies
  • EKG set up and monitoring
  • Healthcare software proficiency
  • Patient relations

References

References available upon request.

Timeline

Clinical Lead

Xpress Wellness Urgent Care
07.2025 - Current

Medical Assistant

Xpress Wellness Urgent Care
10.2021 - Current

Diagnostic Imaging Assistant

MedStar St. Mary's Hospital
09.2016 - 08.2021

Nutrition Services Aide

MedStar St. Mary's Hospital
10.2011 - 09.2016

High School diploma -

Leonardtown High School

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