Summary
Overview
Work History
Education
Skills
Recognition
Languages
References
Timeline
Generic
Natalie Machuca

Natalie Machuca

Warrenton,Virginia

Summary

Experienced administrative expert with a military background. Skilled in supervision, training, data entry, Spanish translation services, and clerical work. Eager to contribute valuable skills and unmatched work ethic to this organization.

Overview

9
9
years of professional experience

Work History

Front Desk Receptionist/Trainer & Assessor

Piedmont Pediatrics
Warrenton, Virginia
09.2021 - Current
  • Demonstrated strong organizational skills by efficiently handling document management, phone calls, and Patient Portal inquiries.
  • Ensured effective conveyance of healthcare information for Spanish-speaking patients through translation services.
  • Maintained office supplies inventory by checking stock levels, anticipating requirements, and placing orders.
  • Developed training materials for staff members and conducted onboarding sessions to orient new staff members about company policies and procedures.

Intake Coordinator / Client Ambassador

Warrenton Women's Counseling Center
Warrenton, Virginia
08.2020 - Current
  • Demonstrated the ability to handle confidential matters with tact and professionalism, while ensuring compliance with HIPAA regulations.
  • Developed individualized service plans based on client-specific needs.
  • Analyzed client retainability statistics and employed Microsoft Excel, Word, and PowerPoint to generate visual graphs that effectively presented the data.
  • Created and curated engaging mental health content for company blog

Security Assistant

U.S. Air Force
Joint base Elmendorf Richardson, Alaska
12.2017 - 01.2019
  • Entered traffic citation data into SFMIS, ALERTS, and Microsoft databases; Collaborated with state government bodies for oversight of infractions
  • Documented criminal cases in local case tracker to collect data for records and analysis, while maintaining communication with the FBI to ensure comprehensive fingerprinting and processing of all suspects through various classified and unclassified systems.
  • Reviewed 3,000+ sensitive background details for granting clearances to facility managers, potential federal employees, and civilians on a government site
  • Ensured compliance with all applicable laws and regulations related to security operations.

Patrolman

U.S. Air Force
Joint base Elmendorf Richardson, Alaska
08.2017 - 12.2017
  • Attended training sessions to stay informed about new laws or policies.
  • Displayed professional conduct both on duty and off duty in public settings.
  • Monitored assigned areas to detect suspicious activity or criminal behavior.
  • Conducted thorough investigations by documenting complaints, conducting interrogations, and collecting evidence.

Entry Controller

U.S. Air Force
Joint base Elmendorf Richardson, Alaska
08.2015 - 07.2017
  • Maintained vigilant surveillance at military installation by implementing thorough vehicular screening protocols.
  • Verified employee credentials by using government Common Access Card scanners and databases.
  • Performed basic troubleshooting on access control systems if needed.
  • Operated radio equipment for communication purposes between departments.

Education

Associate of General Studies - General Studies

Lord Fairfax Community College
Warrenton, VA
01.2021

Certificate - Air Force and Police history

U.S. Air Force
San Antonio, Texas
07.2015

Skills

  • Attention to detail
  • Fast learner
  • Customer Service
  • Fluent in Spanish
  • Staff Management
  • Scheduling
  • Conflict Management
  • Verbal and written communication
  • Proficient in Microsoft Applications
  • Statistical Analysis
  • Strong work ethic
  • Investigative research
  • Law Enforcement Collaboration
  • Case Documentation

Recognition

  • U.S. Air Force, San Antonio, TX, 04/2015, Recognized for highest academic class in my graduating term.
  • U.S. Air Force, Anchorage, AK, 08/2017, Coined by unit commander for five positive ICE comments (optional surveys taken by base populous) in a four-month period for providing exceptional service during entry controller duties enhancing community relationships and trust.
  • U.S. Air Force, Anchorage, AK, 07/2018, Given an LOA (letter of appreciation) award by a superior officer for establishing a master fingerprint tracker after the Texas church shooting to insure all personnel dating back from 2008 to present had been properly processed through our investigatory system to later pass on to FBI to prevent members with disqualifying records from obtaining firearms.
  • Lord Fairfax Community College, 02/2019-02/2020, Awarded a spot on the LFCC Deans List after accomplishing a 3.8 GPA for the 2019 fall semester and 202 Sprint semester.
  • Piedmont Pediatrics, 11/2022, Recognized for patient de-escalation during an incident and improving patient relationships and trust.
  • Piedmont Pediatrics, 08/2024, Recognized for exceptional supervision of onboarding trainees during peak season.

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Front Desk Receptionist/Trainer & Assessor

Piedmont Pediatrics
09.2021 - Current

Intake Coordinator / Client Ambassador

Warrenton Women's Counseling Center
08.2020 - Current

Security Assistant

U.S. Air Force
12.2017 - 01.2019

Patrolman

U.S. Air Force
08.2017 - 12.2017

Entry Controller

U.S. Air Force
08.2015 - 07.2017

Associate of General Studies - General Studies

Lord Fairfax Community College

Certificate - Air Force and Police history

U.S. Air Force

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Natalie Machuca