Natalie Macias
Sylmar,CA
Summary
Proven leader with a track record of enhancing team productivity and customer satisfaction at Walt Disney Resorts and Parks. Skilled in operating attractions safely and improving operational efficiencies through effective collaboration. Excelled in providing constructive feedback and implementing quality standards, demonstrating a unique blend of interpersonal and strategic project management abilities.
Overview
6
6
years of professional experience
Work History
Working Lead
Walt Disney Resorts and Parks
05.2022 - Current
- Interacted with guests to entertain and create a fun atmosphere.
- Operated specific rides and attractions safely to avoid accidents and injuries.
- Collaborated with other departments within the organization in order to effectively share resources among teams and create more efficient working relationships between departments, teams, individuals.
- Monitored employee performance to ensure policies and procedures were being followed.
- Ensured adherence to quality standards set forth by company policies when managing global projects.
- Provided feedback to staff members regarding their performance and suggested areas of improvement.
Associate
In-N-Out Burger
12.2021 - 05.2022
- Operated cash register, collected payments, and provided accurate change.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Prepared dishes in a fast-paced environment, working with teammates to maintain a high customer satisfaction rate.
Team Lead
Walmart
06.2020 - 05.2021
- Delegated daily tasks to team members to optimize group productivity.
- Worked closely with shipping, warehouse, and other personnel to coordinate movements and keep workflows smooth.
- Promoted to a leadership position in recognition of a strong work ethic and provided exceptional customer service.
Supervisor
Six Flags Magic Mountain
04.2018 - 03.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Boosted team performance by developing customer service training materials and conducting service training.
- Solicited customer feedback to identify and improve on areas of weakness.
- Developed and implemented customer service policies to enhance satisfaction.
Education
Bachelor of Science - Criminal Justice
California State University - Fullerton
Fullerton, CA05.2024
Skills
- Attention to Detail
- Presentation Skills
- Decision Making
- Customer Service
- Training & Development
- Conflict Resolution
- Operations Management
- Business Development
Timeline
Working Lead
Walt Disney Resorts and Parks
05.2022 - Current
Associate
In-N-Out Burger
12.2021 - 05.2022
Team Lead
Walmart
06.2020 - 05.2021
Supervisor
Six Flags Magic Mountain
04.2018 - 03.2021
Bachelor of Science - Criminal Justice
California State University - Fullerton
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