Natalie Macri
Southern Pines,NC
Summary
Highly experienced Senior Benefits Manager with robust background in human resources, benefits administration, and strategic planning. Strong ability to develop comprehensive benefits packages that attract and retain top talent. Noted for exceptional leadership skills, negotiation abilities, and knack for creating cost-effective solutions that align with organizational goals. Previous roles have resulted in improved efficiency of benefits process, increased employee satisfaction, and significant cost savings.
Well-versed in coordinating different plan types, including medical, dental and vision. Adept at handling routine company benefits needs as well as open enrollment procedures and new hire processing.
Overview
15
15
years of professional experience
Work History
Senior Benefits Manager
UBS Financial Services
Raleigh, NC
06.2019 - Current
- Created training materials for HR staff on the proper handling of employee benefit inquiries from employees.
- Analyzed employment-related data and prepared reports.
- Administered employee insurance, pension and savings plans, working with insurance brokers and plan carriers.
- Oversaw enrollment of new employees and company-wide yearly enrollment period.
- Prepared reports on benefit utilization to ensure accuracy in billing and compliance with applicable laws.
- Collaborated closely with HR department staff on special projects related to improving administrative efficiencies around employee benefits processes.
- Researched various providers of employee benefits to identify the most competitive plans for employees.
- Coordinated annual renewals for all group medical, dental, vision, life insurance policies as well as other voluntary programs such as flexible spending accounts.
- Oversaw employee benefits administration, including managing workers' compensation claims and educating team members on healthcare policies and 401K plans.
- Assisted in developing communication materials for benefit-related topics such as open enrollment, wellness initiatives or changes in plan designs.
- Managed employee benefits, workers' compensation, health and pension programs and 401K plans.
- Managed open enrollment processes by providing guidance on available benefits and answering questions from employees regarding their options.
- Developed recommendations for improvement of organization's personnel policies and practices.
- Analyzed existing benefits policies and recommended changes to improve cost efficiency or increase coverage options.
- Conducted orientation sessions to explain the details of employee benefits packages to new hires.
- Participated in meetings between senior management team members and external vendors regarding proposed changes or enhancements to existing benefit programs.
- Researched employee benefit and health and safety practices, recommending changes or modifications to existing policies.
- Reviewed COBRA notices prior to distribution in order ensure they meet legal requirements.
- Resolved complex claims issues with insurance carriers by researching policy language, contract provisions and regulatory requirements.
- Prepared paperwork required for termination of employment related benefit coverage.
- Maintained up-to-date knowledge of industry trends in order to identify opportunities for improvement in existing benefit offerings.
- Developed and administered employee benefit programs, including health insurance, 401 plans, vacation and sick leave policies, and disability benefits.
- Responded promptly to inquiries from employees regarding their benefit plans or eligibility status.
- Evaluated competitor, legislative and collective bargaining trends to make effective decisions about benefits and compensation structuring.
- Reduced health care costs by supporting insurance programs that offered low annual rates.
- Created communications materials such as newsletters, brochures, and presentations to educate employees on available benefits.
- Led training sessions for HR personnel on topics related to employee benefits administration.
- Coordinated open enrollment periods by creating timelines, developing materials, scheduling meetings.
- Researched and evaluated new benefit options to determine cost-effectiveness for the company.
- Collaborated with Human Resources staff to develop strategies to ensure compliance with federal and state laws related to employee benefits.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Benefits Operations Manager
ABB
Cart, NC
11.2009 - 07.2019
- Coordinated annual renewal process for all existing benefit plans by working closely with brokers, consultants, vendors, insurance carriers.
- Created personnel forecasts to project employment needs.
- Developed recommendations for improvement of organization's personnel policies and practices.
- Conducted scheduled audits of benefit plans and SLAs in order to identify areas in need of improvement.
- Maintained detailed records of employee enrollments in order to ensure accurate reporting to government agencies.
- Developed communications materials regarding changes in policies or procedures that affected employees' benefits coverage.
- Evaluated competitor, legislative and collective bargaining trends to make effective decisions about benefits and compensation structuring.
- Collaborated with Human Resources team members on various projects related to benefit operations.
- Participated in multiple salary surveys to ensure alignment with market trends.
- Ensured timely payment of premiums due for all group health plans.
- Negotiated contracts with vendors providing services such as retirement planning or flexible spending accounts.
- Reviewed benefits plans and ensured compliance with federal and state regulations.
- Provided training on new policies and procedures related to benefits operations.
- Created reports to track benefit utilization rates and costs associated with health care plan options.
- Managed the administration of all employee benefit programs including medical, dental, vision, life insurance, disability, 401, tuition reimbursement.
- Delegated work to staff, setting priorities and goals.
- Processed paperwork associated with COBRA continuation coverage for eligible terminated employees.
- Monitored monthly premium payments from employer contributions as well as employee deductions.
- Conducted regular audits of benefit records to ensure accuracy in payroll deductions and data entry.
- Assisted employees with questions or concerns related to their benefits packages.
- Analyzed benefit trends to identify cost containment strategies.
- Facilitated Open Enrollment meetings for employees to review their current plans and make any necessary adjustments or changes.
- Developed processes for tracking employee eligibility, enrollment, and termination of benefits.
- Evaluated performance metrics such as claims experience, utilization rates, and cost containment initiatives in order to optimize the effectiveness of benefit programs.
- Administered employee insurance, pension and savings plans, working with insurance brokers and plan carriers.
Education
Bachelor of Arts - Human Resources Management
Strayer University
Raleigh, NC05-2011
Skills
- FMLA administration
- HIPAA compliance
- ERISA compliance
- Total rewards strategy
- Wellness program implementation
- HRIS system proficiency
- Open enrollment coordination
- Life insurance administration
- Leave management oversight
- Benefits program management
- Work-life balance initiatives
- Disability benefits management
- Benefits strategy development
- Vendor relationship management
Timeline
Senior Benefits Manager
UBS Financial Services
06.2019 - Current
Benefits Operations Manager
ABB
11.2009 - 07.2019
Bachelor of Arts - Human Resources Management
Strayer University
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