Summary
Overview
Work History
Education
Skills
Timeline
Natalie Macri

Natalie Macri

Southern Pines,NC

Summary

HR & Benefits Leader with 20+ years of progressive experience in large corporate environments. Promoted through multiple roles, driving strategic initiatives in benefits design, compliance, people operations, and employee engagement. Known for blending operational excellence with human-centered leadership to foster inclusive cultures, streamline processes, and elevate workforce wellbeing. Trusted advisor to executives, with a proven track record in leading transitions, optimizing vendor partnerships, and delivering data-driven insights that shape organizational success.

Overview

25
25
years of professional experience

Work History

Wellbeing Benefits Manager / Director

UBS
07.2019 - Current
  • Led the strategic development and operational oversight of comprehensive employee wellbeing programs across five on-site health centers, ensuring alignment with organizational goals and delivering high-quality care and support services to a diverse workforce.
  • Collaborated cross-functionally with HR leadership, external vendors, and internal stakeholders to design and implement innovative wellbeing initiatives that reflect corporate values and address emerging employee health trends.
  • Planned and executed enterprise-wide health campaigns including biometric screenings, annual flu vaccination drives, and interactive educational webinars, reaching and engaging over 20,000 employees nationwide.
  • Designed and launched targeted communications and engagement strategies to promote benefits awareness, resulting in a measurable increase in program participation, benefits literacy, and employee satisfaction.
  • Served as Secretary for the Employee Benefits Committee, facilitating transparent governance processes, managing appeals and plan amendments, and maintaining accurate documentation to support compliance and strategic decision-making.
  • Conducted a detailed benefits analysis to support the successful transition of 1,500+ retired and inactive participants to new benefit plans, ensuring continuity of care and delivering ongoing enrollment assistance and operational support.
  • Led employee listening initiatives including live focus groups and company-wide surveys involving 11,000+ employees; synthesized qualitative and quantitative feedback into actionable insights and executive-level recommendations that informed long-term benefits strategy.

Benefits Manager / VP

UBS (Formerly Credit Suisse)
07.2019 - 10.2024
  • Directed the full lifecycle of employee benefits programs including health, retirement, leave, and supplemental offerings, ensuring strategic alignment with corporate objectives and strict adherence to regulatory requirements.
  • Maintained compliance with Sarbanes-Oxley (SOX) internal controls, overseeing documentation, reporting protocols, and audit readiness across all benefits processes.
  • Managed a $100M annual benefits budget, leading quarterly financial reviews, vendor invoicing, and cost analysis to ensure fiscal responsibility and optimize resource allocation.
  • Led post-merger benefits integration for 4,000+ employees, executing a seamless mid-year transition to UBS Benefits programs and minimizing disruption through proactive communication and stakeholder engagement.
  • Partnered with external Benefits Consultants to evaluate vendor performance, negotiate service contracts, and implement cost-saving measures while enhancing service quality and employee experience.
  • Served as the escalation point for vendor-related issues, resolving service disruptions and maintaining continuous delivery of benefits programs across multiple platforms.
  • Supervised and mentored a high-performing team, fostering cross-functional collaboration, professional development, and a culture of shared accountability.
  • Conducted in-depth analysis of benefits utilization and market trends, identifying opportunities for program enhancements and presenting actionable insights to executive leadership.
  • Oversaw annual open enrollment campaigns, managing end-to-end operations including employee communications, platform development and testing, and stakeholder coordination.
  • Collaborated with risk and compliance teams to audit benefit plans, refine internal processes, and ensure ongoing compliance with federal, state, and organizational standards.

Benefits Operations Manager

ABB
06.2009 - 07.2019
  • Advanced from Leave of Absence Manager to Benefits Manager in 2012, assuming broader responsibility for the administration and strategic oversight of core benefit programs including medical, dental, vision, retirement, and leave offerings.
  • Directed annual renewals and plan design for self-insured and fully insured group benefits, including life and disability insurance and voluntary programs, ensuring cost-effectiveness and comprehensive coverage.
  • Led a team of benefits coordinators, fostering cross-functional collaboration, mentoring staff, and driving continuous improvement in service delivery and employee support.
  • Championed annual open enrollment initiatives, overseeing communication strategy, employee education sessions, platform testing, and direct support to ensure a seamless and informed enrollment experience.
  • Applied data analytics to evaluate program performance, identify utilization trends, and successfully redesign a wellbeing incentive program that boosted employee engagement and health outcomes.
  • Managed vendor relationships across multiple benefit domains, ensuring high-quality service delivery, regulatory compliance, and alignment with organizational standards.
  • Spearheaded the transition of benefits administration from a third-party provider to an internal SAP-based platform, leading system configuration, stakeholder training, and change management efforts.
  • Delivered benefits education through webinars and in-person sessions at major U.S. locations, using tailored materials to empower employees to make informed healthcare and retirement decisions.
  • Resolved complex benefit escalations and appeals, serving as a trusted resource for employees and HR partners while maintaining compliance and service excellence.
  • Provided training and support to offshore HR teams, equipping them to handle general benefits inquiries and ensuring consistent service across global operations.
  • Led negotiations with internal legal counsel and union representatives, crafting benefit packages and cost structures that balanced organizational goals with employee advocacy.
  • Directed the offshoring of transactional leave administration, designing detailed workflows, documentation, and training programs to ensure a smooth and sustainable transition.

HR Generalist

RELX Elsevier
06.2000 - 06.2009
  • Led all core HR functions including recruitment, onboarding, performance management, employee development, and workforce planning, with a strong emphasis on empathy, inclusion, and employee well-being.
  • Developed and implemented HR policies and procedures that aligned with company goals and legal requirements, while remaining sensitive to the diverse needs and lived experiences of employees.
  • Established clear and compassionate employee relations protocols, fostering a workplace culture rooted in trust, psychological safety, and open communication.
  • Promoted a positive and inclusive work environment by organizing team-building activities, recognition programs, and wellness initiatives that celebrated individual contributions and encouraged connection.
  • Guided employees and managers through challenging transitions, including layoffs and organizational changes, conducting exit interviews and offering empathetic support to affected individuals while ensuring compliance and dignity throughout the process.
  • Mediated workplace conflicts with emotional intelligence, balancing business needs with employee concerns and interpreting compensation and benefits policies in ways that built understanding and fairness.
  • Served as a trusted advisor to leadership, offering people-first insights and solutions that improved engagement, retention, and team dynamics.
  • Leveraged HRIS data and employee feedback to identify trends, improve processes, and design programs that reflect the values and voices of the workforce.
  • Collaborated with cross-functional teams to deliver training, support DEI initiatives, and build a culture where empathy is not just a value—but a daily practice.

Education

Bachelors - HR Management

Strayer University, Raleigh, NC
05.2012

Skills

  • Benefits design and strategy
  • Employee relations
  • Annual enrollment strategy and execution
  • Employee communications and education
  • Employee benefits administration
  • Benefit policy interpretation
  • Leave and disability management
  • Regulatory compliance

Timeline

Wellbeing Benefits Manager / Director - UBS
07.2019 - Current
Benefits Manager / VP - UBS (Formerly Credit Suisse)
07.2019 - 10.2024
Benefits Operations Manager - ABB
06.2009 - 07.2019
HR Generalist - RELX Elsevier
06.2000 - 06.2009
Strayer University - Bachelors, HR Management

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