Natalie Madden
Union,NJ
Summary
Compassionate and dedicated professional aspiring to contribute my skills to a rewarding social service position. Skilled in conducting comprehensive assessments, developing personalized intervention plans.
Overview
23
23
years of professional experience
1
1
Certificate
Work History
Access Worker
Care Well Health
01.2008 - Current
- Providing confidential counseling and support to patients dealing with personal or work related issues, such as stress, mental health concerns, or family problems.
- Conducting assessments to understand patient needs and referring them to appropriate resources, being mental health professionals or support groups.
- Responding promptly to critical incidents or emergencies, offering immediate support and coordinating crisis intervention services if necessary.
- Working closely with other relevant departments to address organizational challenges and ensure a holistic approach to the patient's well-being.
- Keep accurate records of interactions, monitoring trends, and preparing reports to evaluate the effectiveness of your services. Providing ongoing support and follow up to the patient to ensure continuity of care.
Crisis Worker
Robert Wood Johnson
01.2001 - Current
- Assessing individuals in crisis, including patients, families, or staff, to understand the nature and severity of the crisis.
- Implementing crisis intervention strategies to stabilize the immediate situation and ensure the safety of the individuals involved.
- Working collaboratively with medical staff, mental health professionals, and other relevant personnel's to coordinate comprehensive care for the individuals in crisis.
- Facilitating referrals to appropriate services, such as mental health counseling, substance abuse treatment, or other specialized interventions based on the nature of the crisis.
- Maintaining accurate and thorough documentation of crisis assessments, interventions and follow up actions. Collaborating with the individual in crisis and their treatment team to develop a crisis plan.
Hotline Advocate
Domestic Violence Hot-line
01.2008 - 01.2010
- Offering immediate emotional support and crisis intervention to individuals experiencing domestic violence, emphasizing safety and empowerment.
- Employing active listening skills to understand the caller's situation, concerns and needs while maintaining empathy and and non judgemental communication.
- Collaborating with callers to develop safety plans tailored to their specific situation, addressing immediate safety concerns and planning for the future.
- Providing information about local resources, shelters, legal assistance, counseling services and other support networks available to survivors fo domestic violence.
- Supporting victims in regaining control over their lives, fostering empowerment and autonomy in decision make. Helping them practice self care to manage the emotional toll dealing with distressing situations and ensuring that hotline operators remain effective in their roles.
Clinician
Hoboken University Medical Center
02.2007 - 05.2008
- Conducting comprehensive assessments to understand the unique needs, strengths and challenges of each adolescents under my care.
- Developing individualized case plans in collaboration with adolescents, their families and other involved professionals to address the specific goals and objectives.
- Facilitating educational and skill building opportunities to enhance the adolescents personal development and readiness for independent living.
- Maintaining accurate and detailed records of interactions, assessments, and service plans in compliance with program and legal requirements.
- Assisting adolescents in planning and preparing for transitions, whether if's reintegration into the community, independent living or other post program arrangements.
Case Manager
Saint Michael’s Medical Center
01.2005 - 01.2007
- Register clients into New Jersey Substance Abuse Monitoring System (NJSAMS)
- Screen patients with co-occurring disorders, conduct assessments (BHL) pertaining to Clients
- Facilitate didactic and group discussion groups
- Responsible for gathering and analyzing information from clients to determine needs and initial Care Plan
- Provide Therapeutic Counseling to address their addiction and set forth their treatment goals towards stabilization and a productive lifestyle.
Case Manager
New Directions Behavioral Health
01.2004 - 01.2006
- Conducting comprehensive assessments to evaluate the extent and nature of substance abuse and mental health issues in clients.
- Collaborating with clients to develop individualized treatment plans that address both substance abuse and mental health concerns, setting measurable goals and objectives.
- Providing individual and group counseling or therapy sessions to help clients explore and address the underlying issues contributing to substance use and mental health challenges.
- Integrating treatment strategies for both substance abuse and mental health disorders, recognizing and addressing the interconnected nature of these issues.
- Develop and implementing relapse prevention plans to help clients maintain recovery and manage triggers that may lead to substance use or exacerbate mental health symptoms.
Education
Masters of Arts in Forensic Psychology & Counseling -
College of St. Elizabeth
05.2010
Bachelor of Arts in Psychology -
New Jersey City University
05.2003
Skills
- Clearly articulate ideas and information verbally and in writing
- Collaborate well with other or group projects
- Analyze issues, identify solutions, and make informed decisions to address challenges in the workplace
- Effectively prioritize tasks, manage time efficiently, and meet deadlines
Certification
- Organization for Recovery, Inc, Certification Addiction Drug Counselor (CADC), 270/270
- Adult CPR/First Aid Training
- Screener Certification, 2009
- Certified Professional Coder Classes (CPC)
Timeline
Access Worker
Care Well Health
01.2008 - Current
Hotline Advocate
Domestic Violence Hot-line
01.2008 - 01.2010
Clinician
Hoboken University Medical Center
02.2007 - 05.2008
Case Manager
Saint Michael’s Medical Center
01.2005 - 01.2007
Case Manager
New Directions Behavioral Health
01.2004 - 01.2006
Crisis Worker
Robert Wood Johnson
01.2001 - Current
Masters of Arts in Forensic Psychology & Counseling -
College of St. Elizabeth
Bachelor of Arts in Psychology -
New Jersey City University
- Organization for Recovery, Inc, Certification Addiction Drug Counselor (CADC), 270/270
- Adult CPR/First Aid Training
- Screener Certification, 2009
- Certified Professional Coder Classes (CPC)
References
References furnished upon request
References
References furnished upon request
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