Natalie Maese
Downey,CA
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
First Choice Services
Artesia , CA
02.2024 - Current
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided accurate information about products and services to customers.
- Cleared account balances by examining customer payments and payment history and coordinating contact with collections.
- Calculated unpaid invoices to maintain updated receivables reports.
- Assisted with month-end and year-end closing processes.
- Handled accounts payable and receivable, including invoicing and payment processing.
- Received and recorded cash, checks and transfers.
- Applied cash receipts and performed daily bank deposits.
Staffing Coordinator
AppleOne Employment Services
, CA
07.2022 - 02.2023
- Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals.
- Utilized staffing software to track employee availability, shifts, and time-off requests.
- Provided support for payroll processing by verifying hours worked and resolving discrepancies.
Education
High School Diploma -
Downey High School
Downey, CA06-2022
Skills
- Staffing software
- Data analysis
- Initiative taking
- Computer skills
- Delivery scheduling
- Accounts receivable
- Payment processing
- Invoice processing
- Month-end closing procedures
- Collections
Timeline
Customer Service Representative
First Choice Services
02.2024 - Current
Staffing Coordinator
AppleOne Employment Services
07.2022 - 02.2023
High School Diploma -
Downey High School