Natalie Majerus
Mazeppa,MN
Summary
Dedicated to providing every patient with top-notch service and support through high-quality care and efficient management of unit documentation. Collaborative and team-oriented with healthcare staff to effectively contribute to patient needs. Detail-oriented and methodical in tracking changing conditions, collecting biological samples and ambulating patients.
Overview
7
7
years of professional experience
Work History
Patient Care Assistant
Mayo Clinic, Rochester, MN; St. Mary's Hospital Campus
07.2022 - Current
- Enhanced patient comfort by providing compassionate and attentive care.
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Improved patient satisfaction by responding promptly to call lights and addressing needs or concerns.
- Contributed to a safe and hygienic environment by maintaining cleanliness of patient rooms and common areas.
- Monitored vital signs regularly, assisting in early identification of potential health issues.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
Front Desk Operator
Physicians Group LLC
06.2020 - 09.2021
- Enhanced patient satisfaction by efficiently managing front desk operations and addressing inquiries in a timely manner.
- Streamlined check-in and check-out processes for improved patient experience and reduced wait times.
- Assisted patients with appointments, ensuring accommodations met their specific needs and preferences.
- Managed phone lines, directing calls to appropriate departments while maintaining a courteous and professional demeanor.
Waitress
BIRDI Golf
06.2020 - 08.2021
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
Certified Nursing Assistant
Mayo Health Systems
01.2017 - 09.2019
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Collaborated with nursing staff to create individualized care plans tailored to each patient's needs.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Education
No Degree - Practical Nursing
Rochester Community And Technical College
Rochester, MN05.2026
High School Diploma -
Zumbrota-Mazeppa Senior High School
Zumbrota, MN06.2017
Skills
- Healthcare Operations
- Interdepartmental Collaboration
- Insurance Practices
- Quality Assurance
Timeline
Patient Care Assistant
Mayo Clinic, Rochester, MN; St. Mary's Hospital Campus
07.2022 - Current
Front Desk Operator
Physicians Group LLC
06.2020 - 09.2021
Waitress
BIRDI Golf
06.2020 - 08.2021
Certified Nursing Assistant
Mayo Health Systems
01.2017 - 09.2019
No Degree - Practical Nursing
Rochester Community And Technical College
High School Diploma -
Zumbrota-Mazeppa Senior High School
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