Natalie Malachi
Brooklyn,NY
Summary
Dynamic leader with a proven track record at Westhab Inc. in enhancing workflow and fostering interdepartmental teamwork. Expertise in compliance management and client advocacy has led to significant improvements in service delivery and program efficiency. Demonstrated skills in project management and effective communication have consistently surpassed performance goals. Seeking to leverage leadership experience to drive further organizational success.
Overview
37
37
years of professional experience
Work History
Director of Social Services
Westhab Inc.
07.2023 - Current
- Assist the Program Director with the administration of the program by working collaboratively with building management to maintain facility conditions, including ongoing monitoring of unit repairs and other requirements issued by DOHMH, DOB, FDNY, HPD, DHS, etc
- Provide and ensure delivery of quality services to all residents through direct supervision of a team of Case Managers
- Coordinate all case management services, including social service intake, assessments, development and implementation of independent living plans, and case conferences
- Facilitate interdepartmental communication and conduct staff meetings with social service employees
- Connect with community leaders to build connections, gain support and troubleshoot issues/concerns reporting all significant (i.e
- Funder) events, and monitoring events to the Program Director
- Liaise with medical and psychiatric providers (both internal and external), employment providers and partnered community organizations to ensure appropriate service delivery for clients
- Develop program content to address client needs related to housing, substance abuse treatment, mental health, and employment
- Plan and organize program activities to maximize program contract and performance goals as outlined in DHS Performance Incentive Plans
- Maintaining compliance with all organizational policies and legal regulations, by ensuring meticulous documentation of all activities in the department
- Ensures clear, concise and professional interventions consistent with the Agency’s policies and procedures and evidence, based practices
- Maintains all required documentation/reports and submits all in a timely manner to HRA and or DHS
- Oversee weekly housing meetings to identify placements and potential move-outs through various housing programs (Section 8, NYCHA, CITY FHEPS, EOSD, SOTA, Supportive Housing, and Family Reunification)
Social Services Manager
SCO Family of Services
08.2006 - 07.2023
- Provide second level of on-site management
- Supervise, monitor and evaluate a Social Services Team of 11 staff, which includes Case Managers, Housing Specialists, Employment Specialist, and Entitlement Specialist, servicing a 118 bed-facility for employable men
- Review, coordinate and assign New Intakes to Case Managers for completion of Intake/Assessments within required timeframes
- Maintain and monitor a daily/weekly Log of new arrivals and enter/ update data into DHS CARES system
- Maintain the update caseload grids, monitor completion of mandated monthly reports, review case files, facilitate weekly reviews with DHS/CM’s on assigned caseloads in collaboration of meeting housing placement targets through various housing programs (City/FHEPS, SEPS, ESOD, SOTA, Travel Assistance Program, and Family Reunification)
- Supervise and coordinate tasks of Social Services Team, assist in determining work procedures, collaborate/prepare adequate work schedules to meet DHS and agency requirements, evaluate staff performance, responsible for required grids, and collaborate with outside vendors for needed services
- Review and monitor daily/weekly submissions of workflow on assigned s by Case Managers, investigate grievances, facilitate weekly case conferences with Case Managers and s
- Coordinate and collaborate with internal Quality Assurance on a regular basis for the review of case records, identifying and scheduling staff for required trainings, ODTA and DHS Audits, and gathering of program data for reports on Key Performance Indicators
Social Services Supervisor
Renaissance Men’s Shelter
06.2003 - 08.2006
- Company Overview: MICA Shelter
- Supervised, monitored and evaluated the Social Services Department of eight staff that included Case Managers, Housing Specialists, an Entitlement Specialist and a Life-skill Specialist servicing a 200- bed facility for the MICA population
- The facility served MICA women from 2006 to 2014 and transitioned to MICA men in 2014
- Reviewed, coordinated and assigned New Intakes to Case Managers for completion of Intake Orientation and Assessments, which involved maintaining and monitoring a daily/weekly Log of new arrivals matched with their assigned Case Manager
- Maintained the updating of caseload grids, monitored completion of mandated monthly reports, reviewed case files, facilitated weekly case reviews with DHS personnel and Case Managers on assigned caseloads in collaboration of meeting housing targets
- Supervised and coordinated tasks of the Social Services Team, assisted in determining work procedures, collaborated/prepared work schedules to meet DHS and agency requirements, evaluate staff performance
- Reviewed and monitored daily/weekly submissions of workflow on assigned s by case managers, investigated grievances, facilitated weekly case conferences with Case Managers and s
- Prepared case files for internal review by Quality Assurance
- Other duties as assigned
- MICA Shelter
Per Diem Escort/ Case Management Consultant
Multiple Sclerosis Society
06.2003 - 08.2005
- Provided support for s who had active pre-eviction cases with Adult Protective Services
- Conducted home visits to all MS s within the five boroughs of New York City
- Processed s documentation
- Advocated, escorted and assisted s with entitlements, courts/doctors/therapy appointments
Teacher Assistant/Volunteer
P.S. 262 Middle School
09.1990 - 06.2003
- Supervised students 3 and 4 years of age with ABEKA curriculum
- Facilitated curriculum preparation and outdoor activities
- Conduct on-site conferences with parental unit and associated staff
- Maintained accurate grading and administrative records
- Liaison to classroom teachers and principal
Case Worker/Placement Coordinator
Children Welfare CWA Administration
08.1988 - 09.1990
- Placed children with appropriate foster parents
- Conducted scheduled and unscheduled visits to foster homes
- Prepared entitlement benefit for each child
- Participated in inter-agency meetings with supervisors
- Evaluated and monitored applications for placement and concerns
- Prioritized each case claim and implemented follow up services
Education
Human Service Assistant Certificate -
Innovative Career Direction
New York01.2003
Bachelor of Arts - Social Service
Claflin College
Orangeburg, SC01.1985
Skills
- Workflow Enhancement
- Interdepartmental Teamwork
- Efficiency Improvement
- Project Management
- Team Leadership
- Compliance Management
- Performance Assessment
- Public assistance programs
- Client needs assessments
- Client advocacy
- Interviewing skills
- Client meetings
- Policy analysis
- Referral Management
- Resource utilization management
- Effective Communication Skills
Training
- Naloxone
- Professional Boundaries
- Documentation
- First Aid CPR AED
- Mental Health First Aid
Highlights Of Expertise
- Process Improvement
- Cross-Departmental Collaboration
- Operational Streamlining
- Project Management
- Team Leadership & Development
- Regulatory Compliance
- Performance Assessment
- Strong Interpersonal Skills
Timeline
Director of Social Services
Westhab Inc.
07.2023 - Current
Social Services Manager
SCO Family of Services
08.2006 - 07.2023
Social Services Supervisor
Renaissance Men’s Shelter
06.2003 - 08.2006
Per Diem Escort/ Case Management Consultant
Multiple Sclerosis Society
06.2003 - 08.2005
Teacher Assistant/Volunteer
P.S. 262 Middle School
09.1990 - 06.2003
Case Worker/Placement Coordinator
Children Welfare CWA Administration
08.1988 - 09.1990
Human Service Assistant Certificate -
Innovative Career Direction
Bachelor of Arts - Social Service
Claflin College
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