Natalie Maldonado
Hartford,CT
Summary
Highly analytical and adaptable professional with exceptional communication and teamwork skills. Eager to contribute to the success of a dynamic team and further enhance professional abilities. Positive attitude and commitment to continuous learning and growth. Driven to excel in new environments and take on challenges with enthusiasm.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Gorgeous Smiles Dental
04.2024 - 09.2024
- Managed appointment bookings, cancellations, and reminders for patients
- Greeted patients warmly upon arrival and provided assistance as needed
- Confirmed patient insurance coverage and explained benefits to patients
- Maintained and updated patient records in compliance with privacy regulations
- Processed patient payments, prepared invoices, and followed up on outstanding balances
- Answered phone calls, responded to inquiries, and relayed messages between patients and dental staff
- Maintained a clean and organized reception area, ensuring all materials and supplies were stocked
- Assisted the dental team by coordinating patient flow and preparing necessary documents
- Input patient information into electronic health records (EHR) systems accurately
Member Care Representative II
Care.com
10.2021 - 09.2023
- Provided high-level assistance to members, addressing complex inquiries and resolving issues promptly and efficiently
- Investigated and resolved escalated member concerns, ensuring satisfactory outcomes while adhering to company policies
- Offered technical support for software or systems used by members, guiding them through troubleshooting steps
- Accurately documented all member interactions and resolutions in the CRM system for tracking and reporting purposes
- Assisted in training new representatives and provided ongoing support to team members to enhance performance
- Collaborated with other departments to resolve member issues and improve service delivery
Covid Testing Coordinator
CIC Health
01.2021 - 07.2021
- Oversaw daily operations of the testing site, ensuring efficient workflow and adherence to safety protocols
- Supervised and trained testing staff, to ensure proper testing procedures and customer service
- Managed patient check-in and registration processes, ensuring accurate data entry and adherence to confidentiality regulations
- Coordinated and monitored the administration of PCR tests, ensuring compliance with health guidelines and protocols
- Maintained inventory of testing supplies and equipment, placing orders as necessary to avoid shortages
- Implemented quality control measures to ensure the accuracy and reliability of test results
- Ensured accurate and timely reporting of test results to health authorities and stakeholders, maintaining compliance with regulatory requirements
- Enforced health and safety protocols for staff and patients, including proper PPE usage and sanitization measures
- Prepared regular reports on site performance, testing volume, and patient feedback for management review
PCA Personal Care Assistant
Connecticut
04.2014 - 01.2020
- Assisted clients with daily living activities, including bathing, grooming, dressing, and toileting
- Aided clients with mobility, including transferring, walking, and using assistive devices safely
- Prepared nutritious meals according to dietary restrictions and preferences, ensuring proper nutrition
- Assisted clients with medication reminders and ensured adherence to prescribed medication schedules
- Provided emotional support and companionship to clients, fostering a positive and encouraging environment
- Performed light housekeeping tasks, including laundry, cleaning, and organizing to maintain a safe living space
- Maintained accurate records of client care, progress, and any changes in health status, reporting to healthcare professionals as needed
- Assisted clients with transportation to appointments, errands, and social activities, ensuring their safety
- Responded promptly to emergencies, following established protocols to ensure client safety and well-being.
Intake Specialist
Fanueil
05.2018 - 05.2019
- Conducted initial assessments to determine client eligibility for Medicaid services, collecting necessary information and documentation
- Assisted clients in completing Medicaid applications, ensuring accuracy and compliance with state regulations
- Inputted client information into electronic systems, maintaining accurate and up-to-date records for tracking and reporting purposes
- Verified clients' eligibility for Medicaid by reviewing documentation and coordinating with relevant agencies
- Collaborated with healthcare providers and community organizations to facilitate access to necessary services and resources for clients
- Ensured all intake processes adhered to state and federal regulations, maintaining confidentiality and protecting client information
Education
High school diploma or GED -
Bulkeley High School Upper School
Skills
- Office Organization
- Administrative Support
- Customer Service
- Clerical Support
- Word Processing
- Complex Problem-Solving
- Problem-solving skills
- Sensitive information handling
- Team Collaboration
- Time Management
- Scheduling
- Telephone Etiquette
- Verbal and written communication
- Technical Support
- Listening Skills
- Data Entry
Timeline
Front Desk Receptionist
Gorgeous Smiles Dental
04.2024 - 09.2024
Member Care Representative II
Care.com
10.2021 - 09.2023
Covid Testing Coordinator
CIC Health
01.2021 - 07.2021
Intake Specialist
Fanueil
05.2018 - 05.2019
PCA Personal Care Assistant
Connecticut
04.2014 - 01.2020
High school diploma or GED -
Bulkeley High School Upper School
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