Natalie Malone
Summary
Talented Owner with leadership, customer service and facility oversight skills and more than 4 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
7
7
years of professional experience
Work History
F45 Training Studio Owner and Operator
F45 Training
11.2021 - Current
- Negotiated lease terms and tenant improvement allowances for 3 locations.
- Handled construction and entire build out process for all 3 studios.
- Ran pre-sale's for each studio through th duration of their buildout.
- Coordinated vendors, raffles and samples for grand opening celebrations.
- Ran KPI's and profit and loss reports to improve business operations.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Developed and implemented marketing strategies to generate new customers and increase sales.
Studio Manager and Fitness Coach
Orangetheory Fitness
04.2017 - 04.2019
- Coordinated daily studio operations, including scheduling, staff management and customer service.
- Supervised studio staff for timely, accurate and high-quality task completion.
- Created monthly sales goals, quotas and organic lead generation.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Organized and maintained client databases for accurate communication information.
- Recruited, trained, and developed high-performing and customer-focused team from scratch.
- Developed and implemented strategies to increase studio visibility and reach more clients.
- Maintained studio equipment and cleanliness.
- Established team priorities, maintained schedules and monitored performance.
- Coached high energy fitness classes while correcting form, providing encouragement and motivation.
Operations Manager
Hotel Florence
03.2016 - 02.2017
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory to achieve timely and accurate delivery of goods and services.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Created bookings for clients and events.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Established and upheld high standards, promoting great customer service and assistance to guests.
Education
Associate of Arts - Healthcare Administration
American InterContinental University
Schaumburg, IL01.2008
Skills
- Profit and Loss Analysis
- Client Service
- Microsoft Internet Explorer
- Order Supplies
- Customer Relations
- Sales Activities
- Google Docs
- Hiring and Staffing
- Team Oversight
- Microsoft Office
- Intuit QuickBooks
- ADP Workforce Now
- Staff Training
- Sales Leadership
- Microsoft Outlook
- Microsoft Windows
Languages
Spanish
Timeline
F45 Training Studio Owner and Operator
F45 Training
11.2021 - Current
Studio Manager and Fitness Coach
Orangetheory Fitness
04.2017 - 04.2019
Operations Manager
Hotel Florence
03.2016 - 02.2017
Associate of Arts - Healthcare Administration
American InterContinental University
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