Natalie Mandeville
Summary
With a background in both healthcare and retail, Natalie Mandeville brings a unique blend of problem-solving, leadership, and community-focused experience. She is a detail-oriented individual with exceptional communication and project management skills, proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting business growth objectives. In her healthcare role, Natalie developed data analysis skills and ability to collaborate across multidisciplinary teams, while in her years of retail experience sharpened marketing, operational efficiency, and team leadership skills.
Overview
4
4
years of professional experience
Work History
Operations and Retail
Tim's Music
06.2024 - Current
- Developed and revised Standard Operating Procedures (SOPs) to streamline staff onboarding and training, improve commitment to company culture, and maintain consistent operational standards
- Designed a comprehensive business plan and is currently executive and overseeing the creation of a pediatric music therapy program to diversify services
- Performs continual analysis of business processes, from inventory management to client retention, driving operational efficiency across all departments
- Manages social media marketing strategies and email campaigns to engage a 13,000+ client base, boosting visibility and customer retention, collecting and analyzing client retention data and sales trends in relation to marketing strategies to inform future strategies and optimize business growth
- Provides analytical reports on sales, rental, repair, and lesson trends, driving data-driven decision-making
- Collaborates with leadership to implement innovative strategies aimed at improving overall business flow and profitability
- Reference: Tim Shirk, (916)925-9160
Behavioral Interventionist (Applied Behavioral Analysis)
Cortica Pediatric Neurology
06.2023 - 05.2024
- Implemented behavior intervention plans for individuals with autism spectrum disorder, focusing on improving access to attention and social skills, communication, and daily living activities, provided direct one-on-one therapy sessions to clients, utilizing evidence-based techniques such as Applied Behavior Analysis (ABA)
- Composed detailed session notes for each session, including documentation of patient behavior, interventions used, data collected, and medical progress, ensuring clarity and consistency in all reporting across cases and disciplines
- Practiced strong adherence to ethical documentation practices, upholding patient confidentiality and following professional standards in all record-keeping processes
- Provided exceptional interpersonal communication skills, which fostered positive, trusting relationships with patients, families, and healthcare providers to promote a collaborative and patient-centered care environment
- Committed to delivering high-quality care through diligent attention to patient needs and maintaining a professional, compassionate approach in all interactions, despite behavioral challenges from clients
- Implemented trained crisis intervention protocols when necessary to ensure safety of clients across settings
- Collaborated with other professionals such as speech therapists or occupational therapists when appropriate, and collaborated with team members to ensure consistency in approach and interventions across different settings, including teachers, family members, au pair, and other therapeutic providers
- Reference: Samiksha Qaysi (858) 776-0577
Medical Assistant and Enrollment Specialist
Cortica Pediatric Neurology
03.2021 - 02.2022
- Coordination and execution of virtual, physical, and group appointments throughout Marin clinic, across four pediatric providers
- Performed 1:1 exams with new clients, demonstrated cranio-electrical stimulation sessions with clients/families including demonstration of devices for home and clinic use
- Worked alongside neurology team to manage prescription, insurance, and treatment plan documentation for all Marin clients, additional clients from other CA clinics as needed
- Ensured patient comfort and confidence as procedures were administered
- Initiated and managed contact with clients' medical treatment teams, insurance companies, legal and correctional teams, families, schools, and other related organizations, to collect all documents required for completion of applications to Cortica's services
- Leading the execution of a comprehensive merge of physical and electronic databases between established pediatric neurology practices, accurately and promptly recording incoming information essential for precise client, company and medical filing purposes
- Reference: Samiksha Qaysi (858) 776-0577
Education
B.A. - Psychology
Sonoma State University
Sacramento, CaliforniaSkills
- Friendly, positive attitude
- Dependable and responsible
- Problem-solving
- Critical thinking
- Flexible and adaptable
- Teamwork and collaboration
Timeline
Operations and Retail
Tim's Music
06.2024 - Current
Behavioral Interventionist (Applied Behavioral Analysis)
Cortica Pediatric Neurology
06.2023 - 05.2024
Medical Assistant and Enrollment Specialist
Cortica Pediatric Neurology
03.2021 - 02.2022
B.A. - Psychology
Sonoma State University
Similar Profiles
Daniel AkbariDaniel Akbari
Manager at Tim's PoboysManager at Tim's Poboys
Trevor WalczakTrevor Walczak
Laborer & Crew Manager at Tim's Lake Country DrywallLaborer & Crew Manager at Tim's Lake Country Drywall
Elyah BettgerElyah Bettger
Waitress at Tim's Fish & ChipsWaitress at Tim's Fish & Chips