NATALIE MANEVAL
Middletown,PA
Summary
I am currently seeking a fulfilling long-term, part-time, and year-round position that I can work at while attending classes at Penn State University. I am an organized and dependable candidate who manages multiple priorities with a positive attitude. I will always be up to take on added responsibilities to meet team goals. As a hardworking and passionate job seeker with strong organizational skills eager to secure a position. All in all, I am ready to help the team achieve goals.
Overview
4
4
years of professional experience
Work History
Tour Guide
Penn State University
Penn State Harrisburg, PA
01.2024 - Current
- Guided groups of up to 40 people on scheduled tours.
- Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Continued learning and updating knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
- Collaborated with local schools on educational tours that aligned with curriculum objectives, fostering community engagement and understanding of regional history.
- Stayed current on area history, culture, events, attractions by attending workshops, lectures, conferences regularly updating tour information accordingly.
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
Assistant Manager
Famous Footwear
Harrisburg, PA
11.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Cashier • Team Lead
Jack Frost Ice Cream
Middletown, PA
05.2022 - 09.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Stocker • Bakery Clerk
Karns Quality Foods
Middletown, PA
01.2021 - 09.2022
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Consistently lifted materials weighing as much as 100 pounds.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Performed inventory control, such as counting, and stocking merchandise.
Front End Cashier
Giant Food Stores
Middletown, PA
08.2020 - 01.2021
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
- Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.
- Approached every question or concern with calm and level-headed approach.
- Organized items on shelves to help customers locate products easily and quickly.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Middletown Area High School
Middletown, PAElementary Education - Mathematics 4-8
Penn State Harrisburg
Middletown, PA05.2027
Skills
- Public Speaking
- Presentation Skills
- Local history
- Exceptional communication
- Creative solutions
- Safety Consciousness
- Customer Engagement
- Sales abilities
- Emergency Response
- Tourism Management
- Cash Handling
- Training and mentoring
Leadership Experience
- National Junior Honor Society
- Youth and Government
- Penn State Mini Thon
- Math Counts
- Student Council
- P.R.I.D.E.
- Key Club
Communication Skills
I am a hard-working, independent individual who thrives on learning new skills. I have superior customer service, retail, and leadership skills.
References
Available upon request.
Timeline
Tour Guide
Penn State University
01.2024 - Current
Assistant Manager
Famous Footwear
11.2023 - Current
Cashier • Team Lead
Jack Frost Ice Cream
05.2022 - 09.2023
Stocker • Bakery Clerk
Karns Quality Foods
01.2021 - 09.2022
Front End Cashier
Giant Food Stores
08.2020 - 01.2021
Middletown Area High School
Elementary Education - Mathematics 4-8
Penn State Harrisburg