Natalie Manning
Duluth,GA
Summary
Goal-oriented Customer Service Professional with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Gaddiel Home Care Services
Peachtree Corners, GA
06.2023 - 02.2024
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff..
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Responded effectively to sensitive inquiries or complaints from clients and staff members.
Keyholder/Sales Lead
Vitamin Shoppe
Duluth, GA
11.2022 - 06.2023
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Collaborated with management to determine key tasks and delegate to staff members.
- Resolved customer complaints in an efficient manner while maintaining quality standards.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
- Analyzed weekly reports on sales trends, labor costs, shrinkage rates., to identify opportunities for improvement.
Master Cosmetologist
Rooster's MGC
Atlanta, GA
08.2019 - 08.2020
- Developed strong client relationships through close interaction, conducting consultations to assess needs, and documenting important client information for future reference in salon database
- Handled front desk duties including greeting guests, answering a multi-line telephone, scheduling appointments, & accepting payments.
- Accelerated revenue gains by actively participating in public events to promote business development and secure new clients.
- Maintained organized system to guarantee timely and seamless appointment flow.
Master Cosmetologist
Aura Hair & Makeup
Sandy Springs, GA
10.2018 - 08.2019
Gaddiel
- Developed strong client relationships through close interaction, conducting consultations to assess needs, and documenting important client information for future reference in salon database.
- Guaranteed timely and seamless appointment flow by maintaining an organized system, while also assisting other stylists and ensuring cleanliness and well-stocked supplies in salon.
- Devised effective strategies for Instagram and Facebook marketing to expand clientele, maximize salon retail revenue, and enhance overall business performance
- Created promotional flyers for the salon using Canva and Microsoft Word.
Master Cosmetologist
Fantastic Sams
Chamblee, GA
11.2017 - 10.2018
- Developed strong client relationships through close interaction, conducting consultations to assess needs, and documenting important client information for future reference in salon database
- Provided front desk assistance including greeting guests, checking them in for appointments, accepting payments and booking client appointments for up to 5 stylists while maintaining a professional and pleasant phone manner
- Managed salon operations including opening and closing procedures, cash register balancing, and maintaining cleanliness and organization to meet company standards
Education
A.S. in Psychology -
Georgia State University
Skills
- Microsoft Office
- Adobe Acrobat
- Customer Service
- Detail-Oriented
- Time Management
- Quick Learner
- Organization
- Communication
- Multitasking
- Team Player
Timeline
Administrative Assistant
Gaddiel Home Care Services
06.2023 - 02.2024
Keyholder/Sales Lead
Vitamin Shoppe
11.2022 - 06.2023
Master Cosmetologist
Rooster's MGC
08.2019 - 08.2020
Master Cosmetologist
Aura Hair & Makeup
10.2018 - 08.2019
Master Cosmetologist
Fantastic Sams
11.2017 - 10.2018
A.S. in Psychology -
Georgia State University
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