Natalie Marchello
Provo
Summary
Dynamic leader and strategic thinker with a proven track record at Costco, enhancing operational efficiency and team performance. Excelled in leadership, driving a bakery department to consistent profit growth, and mastered Level 2 Food Safety certification. Skilled in fostering teamwork and communication, significantly improving productivity and service quality.
Overview
26
26
years of professional experience
Work History
Bakery Department Manager
Costco
Sandy, UT
08.2020 - Current
- Managing a team of senior Costco employees, by holding them to Costco standards.
- Maintaining a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations. Following the SSOP's for cleaning and food safety.
- Merchandise bakery displays to showcase focus items week to week. supporting Costco's programs to drive sale on specified items.
- Practicing the 6 rights of merchandising.
- Managed inventory, Salvage, productivity, and payroll. To make my bakery profitable. Our profit increased almost every year.
- Handled staff scheduling, training, Production, holiday planning
- Maintained SSOP's in the bakery also a deep clean each month.
- Baked consistent quality items by accurately mixing, dividing, shaping, proofing and baking.
- Meeting with regnal managers to make sure our bakery is up to Costco standards. Listening and being teachable making changes where needed.
- Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
- Closing the building once a week. Helping to pass off SSOP's and work with other managers to close the building.
- understanding profit and loss each quarter, being flexible and teachable on ways to improve the business.
Bakery Supervisor
Costco
Sandy
08.2018 - 08.2020
- assisted running shifts, Paid for purchases to make sure that our inventory was in order. Coached taught and developed employees to learn the costco standards.
- Followed the food safety standards and help employees accountable.
- Added and cut hours according to sales to meet productivity standards.
- assisted with monthly inventories and deep cleans
- made sure our sales floor was clean, neat, straight
Front End Supervisor
Costco
Sandy
08.2018 - 11.2018
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for members.
- Managed go-backs and carts so that the store was clean and orderly
- Monitored cashier and cashier assistance performance, coaching where needed.
- Monitored door audits
- supported all front end programs and promotions.
Food Court Employee
Costco
Sandy, UT
11.2015 - 07.2018
- Produced and Expedited orders for members.
- Cleaned and organized the food court each evening getting everything ready for the following day.
- Signing off SSOP's, Safety training, and paying for the inventory purchase.
- Started the pallet program, organizing inventory for the entire week, making it time effective for forklift drivers and food court employees. Making sure our inventory was in check each week.
- Opening the food court each morning making sure we had our production ready each day.
- Coached new employees each day, training them with Costco culture.
Small Business Owner
Self Employed
Provo,
05.2007 - 11.2015
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
Administrative Executive Assistant
Bonneville Bank
Provo, Utah
02.1999 - 05.2007
- Typed up loans and documents for customers
- Sold the insurance covering loan balances.
- Supported executive decision-making by conducting thorough research and compiling comprehensive reports.
- Contributed to process improvement initiatives within the organization by identifying areas of inefficiency or redundancy.
- Managed the Teller staff, making sure that tills balanced, customers were taken care of.
- Underwriting of loans, bonds, and business accounts.
- opening and closing the bank, setting and disarming alarms.
- building relationships with customers by taking them to lunch and other activities.
- Represented the bank by being a member of the Kiwanis club.
Education
High School Diploma -
Provo High School
Provo, UT05-1996
Skills
- Leadership - I am excellent at leading a team Learning how to adapt to each individual to reach our goals
- Level 2 Food Safety certification, I am well versed in the requirements of Costco and the local health department requirements
- Production schedule and employee schedule - I am great at writing a schedule and knowing what is needed to run a department I also am fast at making changes on short notice for the needs of the business
- Merchandising - Knowing the 6 rights of merchandising
- Communication - knowing the importance of communication throughout the building Remembering that we are all a team and the more we know what is going on the more we can work as a team
- Team work- I am a team player, always willing to help where ever needed
Timeline
Bakery Department Manager
Costco
08.2020 - Current
Bakery Supervisor
Costco
08.2018 - 08.2020
Front End Supervisor
Costco
08.2018 - 11.2018
Food Court Employee
Costco
11.2015 - 07.2018
Small Business Owner
Self Employed
05.2007 - 11.2015
Administrative Executive Assistant
Bonneville Bank
02.1999 - 05.2007
High School Diploma -
Provo High School