Summary
Overview
Work History
Education
Skills
References
Personal Information
Certification
Timeline
Generic

Natalie Mark

Largo,FL

Summary

Goal-focused senior technician with over 33 years of retail experience. Demonstrated ability to learn and master new concepts and skills while fulfilling all technician responsibilities. Proven track record of advancing from entry-level positions to various roles within the organization. Possess 29 years of pharmacy experience and 2 years of managerial experience. Currently excelling in a specialty pharmacy environment since 2018, serving as a shipping specialist and overseeing the entire department. Recognized as a respected and trusted colleague, consistently upholding the highest standards of professionalism.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Shipping Specialist

Walgreens Community Specialty
04.2018 - Current
  • Responsible for preparing medications for shipment.
  • Verifies orders by comparing names and quantity of items packaged with shipping documents.
  • Enter tracking for each shipment by the end of the day.
  • Follow up on shipments to ensure all have been properly executed.
  • Follow strict procedures to ensure proper documentation for each shipment.
  • Continuously search for areas of improvement and ensure adherence to safety protocols
  • Troubleshoot any shipment issues
  • Monitors inventory to maintain sufficient supply levels to meet business and customer needs
  • Responsible for ordering the proper amount of replacement supplies and restocking.
  • Optimized packaging materials usage, reducing waste while still maintaining the integrity of shipped products.
  • Developed standard operating procedures for the shipping department, ensuring consistency in execution across team members.
  • Facilitates seamless communication between carriers, and client representatives to resolve any discrepancies in a timely manner.


Senior Pharmacy Technician

Walgreens
01.2002 - Current
  • Drive all Walgreens healthcare services and increase sales.
  • Create a memorable shopping experience for our customers.
  • Expedited prescription fulfillment through proficient use of pharmacy software systems, resulting in reduced wait times for customers.
  • Enhanced customer satisfaction with prompt and courteous service while addressing their prescription needs.
  • Developed strong relationships with patients through empathetic listening and tailored guidance on medication usage directions or side effects prevention tips.
  • Supported pharmacists in administering immunizations, increasing community access to vital healthcare services.
  • Promoted cost savings for patients by identifying available pharmaceutical manufacturer discount programs or suggesting alternative generic options when appropriate.
  • Improved patient safety by ensuring accurate medication dispensing and proper dosage calculations.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Optimized workflow processes by collaborating with team members on task prioritization and assignment delegation.
  • Maintained a clean and organized pharmacy environment, ensuring compliance with state regulations and safety standards.
  • Created new concepts to increase sales.
  • Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Inventory control and ordering
  • Strive to keep proper inventory levels.
  • Fully performed all tasks and goals that were required of me.
  • Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
  • Help train staff to succeed at the next level.
  • Helped staff create action plans for pharmacy goals.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Managed opening and closing duties for pharmacy.
  • Resolved third-party billing, computer system and customer service issues.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Developed and implemented improvements to pharmacy organization system.
  • Maintains certifications and training requirements.

Walgreens Assistant Manager

Walgreens
01.1999 - 01.2001
  • Interviewed, trained, supervised, and evaluated staff
  • Responsible for ensuring the highest level of customer service throughout the store
  • Driving sales and operations, controlling expenses and payroll budgets, handling personnel issues, accounting, merchandising, loss prevention and scheduling
  • Helped employees succeed at all tasks given
  • Increased store sales and profits by strategically merchandising products
  • Strived to keep profit sharing up by theft control.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.

Walgreens Pharmacy Senior Technician

Walgreens
01.1989 - 01.1999
  • Expedited prescription fulfillment through proficient use of pharmacy software systems, resulting in reduced wait times for customers.
  • Enhanced customer satisfaction with prompt and courteous service while addressing their prescription needs.
  • Developed strong relationships with patients through empathetic listening and tailored guidance on medication usage directions or side effects prevention tips.
  • Reviewed and verified customer information and insurance provider information.
  • Collected co-payments or full payments from customers.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Resolved third-party billing, computer system and customer service issues.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Education

St. Petersburg College
St. Petersburg, FL
01.1994

Skills

  • Highly organized with superior problem solving and analytical skills
  • Ability to direct new initiatives from concept to fully operational status
  • Strong team builder and team leader in a fast pace customer service environment
  • Excellent ability to communicate effectively with both customers and staff
  • Passion to pursue the highest levels focused on Walgreens Health care services
  • Detail oriented

References

Available upon request

Personal Information

Title: Senior Technician

Certification

  • Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
  • Licensed Pharmacy Technician - State Boards of Pharmacy.
  • Wedding Planner certification

Timeline

Shipping Specialist

Walgreens Community Specialty
04.2018 - Current

Senior Pharmacy Technician

Walgreens
01.2002 - Current

Walgreens Assistant Manager

Walgreens
01.1999 - 01.2001

Walgreens Pharmacy Senior Technician

Walgreens
01.1989 - 01.1999

St. Petersburg College

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