Natalie Marotta
Dudley
Summary
Experienced in patient care and office management, demonstrating proficiency in escorting patients, recording vital signs, and documenting health histories. Skilled in performing EKGs, phlebotomy, and Point of Care tests while adhering to clinic standards. Effectively monitors patient conditions and communicates updates to healthcare teams, ensuring timely attention to abnormal laboratory results. Background includes comprehensive knowledge of medical terminology, coding systems, and EMR software, contributing to efficient office operations and patient service.
Compassionate Medical Assistant with background in providing support to physicians, handling patient care tasks, and managing administrative duties. Skilled in recording vital signs, preparing patients for examination, and maintaining medical records with confidentiality and accuracy. Demonstrated ability to improve patient satisfaction through effective communication and empathy. Contributed to streamlining clinical processes resulting in more efficient patient flow and enhanced care delivery.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
UMass Memorial Health
Worcester
10.2023 - Current
- Escorts patients to examination rooms, take and record vital signs such as blood pressures, temperatures, height, weight, etc. Collects and documents patient health status, history, and documents and monitors patient progress following standard procedures.
- Performs EKG's, phlebotomy, Point of Care (POC) tests according to clinic/office standards.
- May prepare, document, and administer non-intravenous injections as directed or required by office/clinic, within scope of practice.
- Assists in performing routine physical examination or clinical procedures.
- Reviews laboratory results and ensures abnormal results are immediately brought to the attention of the physicians and others, as appropriate.
Patient Care Technician (PCT)
ARA Dialysis
Auburn
12.2022 - Current
- Put patient on Dialysis
- Checking patients' blood pressure, heartbeat and pulse regularly
- Providing compassionate care by listening to patients' concerns and guiding them by answering any questions or concerns
- Monitoring patients' conditions and providing updates to healthcare team
- Turning, repositioning and move patients between beds, wheelchairs and seats
- Helping patients use the bathroom and dress
- Monitoring patients' food and liquid intake
- Escort patients to get X-rays and other imaging tests
Certified Medical Assistant
Reliant Medical Group
Auburn
06.2019 - Current
- Lead Medical Assistant
- Professional Customer Service
- Escort patient to exam room for visit
- Vitals, KEG'S, Peripheral Artery Disease Screenings
- Phlebotomy
- HCG testing
- Assist Physicians with Pap-smears
- Eat Irrigation/Ear Flushes
- Scheduled Follow Up and Comprehensive Exams and Mammogram Appointments
- Help start up and worked Respiratory Clinic for Covid 19 Patients
- Swab patient for Covid/Covid Swabs
- Prior Authorizations for Medications
- Durable Medical Equipment orders
- Refill Patients Medical requests
- Work Flu and Covid Clinic's
- Administer Vaccines /Immunizations
Office Manager/ Medical Assistant
Vernon Integrative Medical Group, LLC
Worcester
10.2010 - 08.2018
- Managed 12 employees and 4 medical providers
- Managed schedule for providers
- Overseen day to day office operation and managed patient flow
- Payroll
- Completed all office credentialing for providers
- Ordered all office supplies and medications used in office
- Processed Prior Authorizations and Insurance Verifications
- Registered and scheduled patients using Athena Health Systems
- Assisted physician with vitals, ekg's, pulmonary function tests, blood sugar testing and IV transfusion set-up.
- Translation for Bi-Lingual patients
- Proven leadership qualities and the ability to supervise with professionalism
- Oversaw inventory management, maintained medical supplies, and ensured availability for patient care while minimizing waste.
- Trained and mentored new staff members, enhancing their understanding of office protocols and patient care standards.
- Collaborated with healthcare providers to optimize patient flow and improve service delivery, resulting in higher patient satisfaction.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Supervised staff members, organized schedules and delegated tasks.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
Receptionist/Patient Registration
Central Mass Magnetic Imaging Center/Umass Hospital
Worcester
11.2008 - 10.2010
- Registered Patients, contacted patients with appointment reminders
- Reviewed Medical Documentation with patients
- Accessed Insurance Prior Authorizations for MRI Procedures
- Assisted with Electronic Medical Records
- Worked with Microsoft Office, Excel and Medi-Tech system
- Managed patient registration processes, ensuring accuracy and compliance with healthcare regulations to enhance service delivery.
- Greeted visitors and provided them with assistance.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Provided exceptional front desk support, greeting patients and managing inquiries to create a welcoming environment.
Education
Medical Assisting Course - Phlebotomy, EKG
Peak Medical Academy
Worcester, MA 09.2018 - 01/2019
Business -
Quinsigamond Community College
Worcester, MAHigh school or equivalent -
Worcester Vocational High School
Worcester, MASkills
- Interpretation
- Medical Scheduling
- Translation
- Serving
- Food handling
- Telehealth
- CPT coding
- Athenahealth
- Clerical Experience
- Medical Records
- Medication administration
- Blood sampling
- Supervising Experience
- Typing
- Time management
- Organizational skills
- ICD-9
- Microsoft Excel
- Employee Orientation
- Spanish
- Office experience
- Internal medicine
- ICD-10
- Customer service
- Medical terminology
- Patient care
- Anatomy knowledge
- Medical Office Experience
- Microsoft Word
- Triage
- Vital signs
- Computer literacy
- Venipuncture
- Communication skills
- ICD coding
- Acute Care
- Caregiving
- HIPAA
- Experience Administering Injections
- Hospital experience
- Basic life support
- Phlebotomy
- Documentation review
- Hospitality
- Office Management
- EMR systems
- Epic software
- Intake
- Cash register
- Patient interaction
- Physiology knowledge
- Insurance Verification
- Patient service
- Computer Skills
- Medical Coding
- Vital signs monitoring
- EKG administration
Certification
- BLS Certification
- CCMA Certification, 11/01/22, 11/01/26
- CPR Certification, 02/01/21, 02/01/23
- First Aid Certification
- Certified Medical Assistant
- Heartsaver Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
- Spanish
- English, Fluent
- Spanish, Fluent
Timeline
Certified Medical Assistant
UMass Memorial Health
10.2023 - Current
Patient Care Technician (PCT)
ARA Dialysis
12.2022 - Current
Certified Medical Assistant
Reliant Medical Group
06.2019 - Current
Medical Assisting Course - Phlebotomy, EKG
Peak Medical Academy
09.2018 - 01/2019
Office Manager/ Medical Assistant
Vernon Integrative Medical Group, LLC
10.2010 - 08.2018
Receptionist/Patient Registration
Central Mass Magnetic Imaging Center/Umass Hospital
11.2008 - 10.2010
Business -
Quinsigamond Community College
High school or equivalent -
Worcester Vocational High School