Natalie Martinez
Aptos,CA
Summary
Emerging professional with seven years experience in a customer service role, bringing a diverse background in sales. Eager to contribute creativity, motivation and an excellent set of problem solving skills to a rewarding new opportunity. Cheerful, always ready to help team members by taking on additional tasks. Skilled at working in high volume environments and always making customers feel welcome. Consistently recognized for sales performance and excellent customer service. Highly organized and anticipates needs of clients. Goal oriented and eager to join a dynamic team that rewards initiative and high quality service.
Overview
9
9
years of professional experience
Work History
Sales Associate
Aldo
Brooklyn, NY
01.2017 - 03.2020
- Accepted and processed returns
- Represented the brand and company professionally to drive store revenue
- Provided positive first impressions to welcome existing, new and potential customers
- Engaged with customers to effectively build rapport and lasting relationships
- Demonstrated use and care of merchandise
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
- Greeted customers and ascertained needs to ensure high-quality service and appropriate product recommendations
- Suggested accessories and complementary purchases.
Restaurant Hostess
Cafe El Palomar
Santa Cruz, CA
01.2014 - 11.2016
- Managed in-person and telephone guest inquiries, customer service requests and reservation bookings
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
- Maintained clean and presentable tables with tableware, glassware, silverware and linens
- Engaged in friendly conversation with guests to build rapport and facilitate repeat business
- Monitored dining room and guest flow to maximize table usage and minimize wait times
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
- Delivered quality service by providing a warm and welcoming environment.
Sales Associate
O'Neill Surf Shop
Santa Cruz, CA
03.2013 - 06.2016
- Accurately prepared cash deposits
- Quickly and efficiently resolved customer issues and requests to achieve improved satisfaction scores
- Prepared merchandise for distribution and placement across sales floor
- Collaborated with team to complete store maintenance, stocking, merchandising and upkeep
- Prepared merchandise for sales floor by pricing or tagging.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Provided positive first impressions to welcome existing, new and potential customers.
Education
Nursing
Cabrillo College
Aptos, CANursing
SUNY Sullivan
Loch Sheldrake, NYHigh School Diploma -
Santa Cruz High School
Santa Cruz, CA06.2014
Skills
- Administrative support
- Critical thinking
- Exceptional customer service
- Verbal and written communication skills
- Strong organizational skills
- Multitasking and Time management
- Report Distribution
- Inventory Control Procedures
- Meticulous Attention to Detail
- Upselling products and services
- Billing and Payment Processing
- Multi-Line Telephone Systems
Timeline
Sales Associate
Aldo
01.2017 - 03.2020
Restaurant Hostess
Cafe El Palomar
01.2014 - 11.2016
Sales Associate
O'Neill Surf Shop
03.2013 - 06.2016
Nursing
Cabrillo College
Nursing
SUNY Sullivan
High School Diploma -
Santa Cruz High School
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