Natalie Martinez
Summary
Clinic Operations Manager - knowledgeable about clinical operations, standards of care and compliance requirements. Excellent in multi-tasking, with clinical and leadership skills gained over 27 years of progressive experience in the medical field. Ready to pursue new professional challenges and career growth.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Operations Manager
Baylor Scott & White Medical Center
08.2020 - Current
- Involved in new practice set up from purchasing equipment, furniture and supplies, mapping new providers to department, CLIA approved, OSHA compliant.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new staff and providers to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Increased profit by streamlining operations.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Clinical Operations Supervisor
Baylor Scott & White Health Texas Provider Network
01.2019 - 08.2020
- Supervised clinical operations and administrative functions.
- Appraised performance and assisted in staff development.
- Coordinated facilities management, human resources and payroll.
- Assisted in development, review and revision of standard operating policies and procedures in collaboration with senior management.
- Responded to crisis situations with calm and professional approach to optimize support.
- Developed and adjusted work schedules for clinical and front staff.
- Guided urgent care team through daily duties while maintaining patient load up to 90 patients per day.
- Setup RCC (Respiratory Care Center)South Pod at onset of pandemic. Maintained a safe environment while treating patients in need.
Clinical Lead
Baylor Scott & White HealthTexas Provider Network
08.2003 - 01.2019
- Lead a team of 45 clinical personnel, 11 physician and 8 APPs.
- Support ongoing learning strategies to help Medical Assistants improve understanding of medical equipment and best practices.
- Identify clinical staff training needs and help coordinate a process improvement plan to close care gaps.
- Develop and adjust work schedules for Family Medicine and Urgent Care staff in effort to maximize staffing and decrease overtime.
- Educate staff on changes to policy and procedure changes.
- Respond to crisis situations with a calm and professional approach.
- Assist the Clinical Supervisor to facilitate hiring of qualified clinical personnel by interview applicants and making recommendations.
- Coordination of services needed to achieve optimal outcomes and close any gaps patients have with quality metrics.
- Maintain compliance with OSHA standards in all areas of the clinic.
- Order clinical medical supplies,immunizations and medications.
- Work with Clinical Supervisor regarding staff performance and collaborated with POD leads to raise and support standards of practice.
- Develop improvement plans to solve problems and improve lagging areas.
- Train new hires to ensure efficiency in skills, workflow and patient safety.
- Complete quality controls checks for CLIA test done in office.
- Coordinate staffing and coverage.
- Identify process improvements.
Nationally Registered Certified Medical Assistant
Baylor Scott & White HealthTexas Provider Network
08.2003 - 04.2016
- Physician Medical Scribe
- Epic Super User of electronic medical records for clinic. Informed and trained clinical staff on updates to system.
- Clinical Skills Trainer for clinic. Ensure Medical Assistants are properly trained on clinical skills.
- Health Maintenance monitoring, ensuring patient is up to date preventative services.
- Maintain accurate records of patient care, condition, progress and concerns.
- Perform all areas of patient rooming and discharge including- updating medications, allergies, vital signs, PMH,PSH,SH, reason for visit, HPI, coding and linking visit and procedures with complete after visit summary.
- Respond appropriately to physical, emotional and developmental needs of patients.
- Proficient in all CLIA waived testing
- Wound care and suture removal
- Administration of medication and injectables
- Assisted physician and APPs with diagnostic procedures, office surgeries and treatments.
- Reported any unusual circumstances in patients' condition or environment.
- Monitored expiration of medical supplies and medications.
- Took advantage of opportunities for continuing education, quality assurance and performance improvement activities.
Nationally Registered Certified Medical Assistant
Dr. John Pang, DO
01.2000 - 08.2003
- Assisted with establishing Dr Pang's practice, from urgent care to private practice.
- Trained front office check in and insurance verification, as working solely with physician as Medical Assistant and office manager.
- Negotiated contract agreements with labs
- Phlebotomist
- Purchased office supplies
- Time sheets and payroll
Nationally Registered Certified Medical Assistant
CareNow
01.1998 - 01.2000
- Roomed urgent care patients
- Triage patient calls and symptoms
- Certified to perform Ergonomic Physical Capacity Test
- Vitals and injections
- EKG, Spirometry, Breath Alcohol Technician
- NCT x-ray tech
- Phlebotomist
- Wound Care/Casting
- Minor surgical procedures
Nationally Registered Certified Medical Assistant
Concentra Urgent Care
01.1996 - 01.1998
- Occupational Health
- Roomed injured workers
- Assist physician with splinting and casting
- Injections
- Perform 10 Panel Urine Drug Screens and Hair Follicle Drug Testing
- Assist with Physical Therapy
- Breath Alcohol Testing
- Front Office Clerical
Education
Associate of Arts -
Dallas County Community College District
Dallas, TXNational Registered Certified Medical Assistant - NRCMA
PCI Health Training Center
Dallas, TX1996
GED -
South Grand Prairie High School
Grand Prairie, TX1995
Skills
- Independent judgment and decision making
- Accomplished leader
- Project management authority
- Reporting requirements
- Quality assurance
- Staff scheduling
- Patient relationship management
- Clinical abilities
- Compassionate
- Efficient and reliable team player
- CPR/First Aid certified
- Strategic decision making
- RACE Team- Code Blue Response
- Customer Service
- Microsoft Outlook
- Citrix
- Microsoft Internet Explorer
- ADP Workforce Now
- Staff Management
- Microsoft Excel
- Microsoft Office
- Microsoft Windows
- Policy and Procedure Implementation
- Google Docs
- MicroStrategy
Certification
- CPR certified through American Heart Association
- NCT certification - X-ray Technician
Timeline
Operations Manager
Baylor Scott & White Medical Center
08.2020 - Current
Clinical Operations Supervisor
Baylor Scott & White Health Texas Provider Network
01.2019 - 08.2020
Clinical Lead
Baylor Scott & White HealthTexas Provider Network
08.2003 - 01.2019
Nationally Registered Certified Medical Assistant
Baylor Scott & White HealthTexas Provider Network
08.2003 - 04.2016
Nationally Registered Certified Medical Assistant
Dr. John Pang, DO
01.2000 - 08.2003
Nationally Registered Certified Medical Assistant
CareNow
01.1998 - 01.2000
Nationally Registered Certified Medical Assistant
Concentra Urgent Care
01.1996 - 01.1998
Associate of Arts -
Dallas County Community College District
National Registered Certified Medical Assistant - NRCMA
PCI Health Training Center
GED -
South Grand Prairie High School
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