Summary
Overview
Work History
Education
Skills
References
Timeline
BusinessAnalyst

Natalie Martinez

Lakewood,CO

Summary

Administration Professional. Driven and highly qualified professional specializing in diversity recruiting, operational management and employee engagement. Experienced in recruiting suitable candidates and maintaining employee information. Adept at building positive relationships with employees and staff.

Overview

13
13
years of professional experience

Work History

Human Resources Coordinator (Provider Specialist)

Overture
02.2018 - Current
  • Providing customer service to all clientele, data entry, scheduled appointments/meetings, bid estimates for residential/commercial clients, managed all office duties, office equipment knowledgeable.
  • Conducted new employee onboarding and provided ongoing orientation training.
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Completed employee employment verifications and unemployment paperwork prior to hire or termination.
  • Reviewed human resources paperwork for accuracy and completeness.
  • Coordinated onboarding processes, providing new hires with a smooth transition into the company culture.
  • Maintained accurate records of employee information.
  • Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview processes.
  • Established solid relationships between departments by providing well-rounded support across various teams.
  • Facilitated open communication channels between employees and management, resolving conflicts swiftly when needed.
  • Compiled and monitored data for employee records and personnel documents to support accurate recordkeeping.
  • Developed and implemented effective recruitment and onboarding strategies for new hires.
  • Increased organizational effectiveness.
  • Streamlined HR processes for increased efficiency and reduced administrative workload.
  • Championed the development of an updated employee handbook which clarified company policies for all team members.
  • Contributed to development and maintenance of personnel policies to streamline and standardize procedures.
  • Implemented training programs to enhance employee skillsets.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
  • Facilitated successful policy implementation and enforcement to maintain operational compliance.
  • Coordinated technical training and personal development classes for staff members.
  • Liaised between multiple business divisions to improve communications.

Office Manager

Heavens Remodeling LLC.
05.2014 - 02.2018
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Providing customer service to those seeking home renovations
  • sales, estimates
  • scheduling appointments and meetings
  • managed all office duties and equipment.
  • Responsible for training of new employees during a period of expansion to ensure attention to detail and adherence to company policy.

Office Administration Specialist

Express Employment Professionals
08.2011 - 04.2014
  • Completing Work Orders for a number of business contracts with Auraria Campus-Customer Service-Issuing identification cards/RTD passes for CCD, UCD and Metropolitan State College Students
  • Schlumberger Water Services- Front Desk Reception
  • State of Colorado D.O.R.A Department of Regulatory Agencies Front Desk Reception-Administrative Assistant III
  • Division of Professions and Occupations Licensing Specialist
  • Division on Internal Revenue Services (State Auditor Office)
  • Pioneer Pipe Front Desk Administration/AP- Front desk administration
  • K-Designers Residential Exterior Renovation Company, Front Desk Administration
  • Tatonka Capital A Public Sector Finance Specialist Corporation
  • Campos EPC Consulting environments for large and small oil and gas pipeline and facility organizations
  • Improved customer satisfaction by promptly addressing inquiries and resolving concerns professionally.
  • Maintained confidentiality of sensitive information through proper storage and disposal practices.
  • Increased productivity with the introduction of time management techniques for daily tasks.
  • Supported executive staff, managing calendars, scheduling appointments.
  • Demonstrated adaptability in adjusting quickly to changing priorities while maintaining high levels of accuracy in task execution.
  • Streamlined office processes by implementing efficient filing and organization systems.
  • Provided comprehensive administrative support to colleagues during peak periods or absences, enabling seamless business continuity.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Reconciled account files and produced monthly reports.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Managed and properly accounted for petty cash issued to facilitate general office activities.
  • Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
  • Input data into spreadsheets and databases.

Education

No Degree - Computer Networking

Fastrac Computer Course
Lakewood, CO

Some College (No Degree) - Dental Assisting

Warren Tech
Lakewood, CO

Skills

  • MS Excel
  • MS Power Point
  • MS Office
  • MS Word
  • Sharepoint
  • Internet Navigation
  • Communications
  • Customer Service Professional
  • Relias Training Platform
  • UKG Portal
  • Indeed Navigation
  • E-mail
  • Multitasker
  • Professional organizational skills

References

  • Overture, Lakewood, CO (775) 225.7761 (Laura Walker/People Operations)
  • Heavens Remodeling LLC, Denver, CO (720) 469.2183
  • Express Employment Professionals, Lakewood, CO (303) 238.3500

Timeline

Human Resources Coordinator (Provider Specialist)

Overture
02.2018 - Current

Office Manager

Heavens Remodeling LLC.
05.2014 - 02.2018

Office Administration Specialist

Express Employment Professionals
08.2011 - 04.2014

No Degree - Computer Networking

Fastrac Computer Course

Some College (No Degree) - Dental Assisting

Warren Tech

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Natalie Martinez