Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Natalie Martinez

Houston,TX

Summary

Adept at vault management and customer service excellence, leveraged skills at Shell Federal Credit Union to enhance financial operations and customer satisfaction. My proactive approach and adaptability led to the successful training of staff and improvement of transaction processing accuracy, fostering a positive and efficient work environment.


Professional with a strong background in banking services, known for precision and reliability. Skilled in cash handling, security protocols, and transaction processing. Adept at collaborating with teams to achieve seamless operations and adapt to changing requirements. Recognized for integrity, attention to detail, and excellent customer service.

Overview

5
5
years of professional experience

Work History

Vault Teller

Shell Federal Credit Union
04.2023 - Current
  • Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
  • Managed high volumes of cash movement accurately, supporting the ongoing operation of the branch effectively.
  • Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
  • Balanced staff and vault at end of day and secured monies in accordance with established procedures.
  • Contributed to a positive work environment by fostering strong relationships with colleagues and maintaining open communication channels.
  • Supported, trained and encouraged 6 employees to actively cross-sell financial institution service and product offerings.
  • Assisted in the successful completion of internal and external audits through meticulous record-keeping and thorough preparation of required documentation.
  • Maximized security of physical assets by consistently following proper cash handling guidelines and protocols during daily operations.
  • Cross-sold credit cards, loans and other bank products.
  • Monitored and verified suspicious activity on customer accounts.
  • Conducted thorough audits of vault contents, verifying accuracy and identifying discrepancies.
  • Mentored junior staff members to enhance teamwork and promote professional growth within the department.
  • Resolved complex customer issues with professionalism, providing timely solutions that maintained positive relationships.
  • Coordinated employee schedules to ensure optimal staffing levels during all shifts.
  • Efficiently handled high-volume transactions during peak times, ensuring excellent customer service standards were upheld consistently.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.


Front Desk Receptionist

Memorial MRI & Diagnostic
01.2022 - 04.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.

Bilingual Bank Customer Service Representative

JP Morgan Chase
10.2021 - 01.2022
  • Maintained high-level knowledge of bank policies, procedures, and regulations to ensure compliance in all transactions.
  • Addressed customer inquiries, requests and complaints with courtesy and professionalism.
  • Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
  • Collaborated with team members to achieve branch sales targets by promoting banking products and services.
  • Managed high volumes of daily calls while maintaining a professional demeanor under pressure.
  • Investigated disputes and handled suspected fraud with diligence and attention to detail.

Hostess

The Post Oak Hotel
10.2019 - 10.2021
  • Forbes Travel Guide training to establish 5 Star guest experience.
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Completed daily side work and opening and closing duties without fail.
  • Backed up servers by checking on tables and retrieving items for guests.

Education

High School Diploma -

J Frank Dobie High School
Houston Tx
05-2016

Skills

  • Customer service and support
  • Adaptable to change
  • Continuous learning mindset
  • Listening and comprehension
  • Cash handling expertise
  • Time management mastery
  • Transaction processing accuracy
  • Vault management proficiency
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Honest and dependable
  • Time management
  • Reliable and responsible
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Customer service excellence
  • Organizational skills

Languages

Spanish
Full Professional

Timeline

Vault Teller

Shell Federal Credit Union
04.2023 - Current

Front Desk Receptionist

Memorial MRI & Diagnostic
01.2022 - 04.2023

Bilingual Bank Customer Service Representative

JP Morgan Chase
10.2021 - 01.2022

Hostess

The Post Oak Hotel
10.2019 - 10.2021

High School Diploma -

J Frank Dobie High School

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Natalie Martinez