Summary
Overview
Work History
Education
Skills
Timeline
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Natalie Martinez

Van Buren,AR

Summary

Dynamic sales associate with proven expertise in customer service and cash handling at Victoria's Secret & PINK. Recognized for building strong customer relationships and enhancing satisfaction levels. Adept at problem-solving and fostering teamwork, I streamline operations to boost efficiency and create a welcoming shopping environment.

Overview

2
2
years of professional experience

Work History

Sales Associate

Victoria's Secret & PINK
12.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Team Leader

Arby’s
11.2022 - 01.2025
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.

Education

Bachelor - Psychology

University of Arkansas-Fort Smith
Fort Smith, AR

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Problem-solving
  • Reliable and punctual
  • Exceptional customer service
  • Cash handling
  • Money handling
  • Cash register operation
  • Stocking and receiving
  • Conflict resolution
  • Store opening and closing
  • Sales expertise
  • POS system operation
  • Retail store operations
  • Guest relations
  • Inventory tracking

Timeline

Sales Associate

Victoria's Secret & PINK
12.2024 - Current

Team Leader

Arby’s
11.2022 - 01.2025

Bachelor - Psychology

University of Arkansas-Fort Smith

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Natalie Martinez