Natalie Massey
Anna,TX
Summary
Welcoming clerical professional with 20 years of experience in an administrative office setting assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, answering calls, project building and record keeping. Accurate when entering information in multiple software platforms including Microsoft, Omnigo, RMS, etc., and keeping organized filing systems.
Overview
20
20
years of professional experience
Work History
Police Services Coordinator
Bonham Police Department
10.2020 - 01.2024
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Tracked records, filed documents and maintained communication between subjects requesting records
- Used job-related software to draft and finalize written correspondence and documentation.
Telecommunications Officer
Bonham Police Department
02.2018 - 10.2020
- Responding to both emergency and non-emergency calls and keeping track of pertinent information.
- Responding to any issues and following up with the appropriate departments or field units by coordinating with them.
- Managing and operating a multi-line phone console system.
- Being the main point-of-contact for walk-in subjects seeking information and/or to file a report with an officer.
PBX Switchboard Operator
Epic Management
09.2014 - 12.2015
- Answer incoming phone calls, direct callers to proper destination, answer general questions, make updates to extension and employee directory, prepare patient letters for outgoing mail
REALTOR sales
California Dream Real Estate
09.2012 - 01.2014
- Study property listings, interview prospective clients, accompany clients to property site, visit prospective listing sites/evaluate for listing, photograph property interior/exterior and surrounding amenities, perform visual inspections, discuss conditions of sale, draw up Real Estate Contracts/Disclosures, up to date on Real Estate License required continuing education
Property Manager
Moist Realtors
04.2011 - 09.2012
- Oversee the day-to-day operations of residential dwellings, regular written and verbal communication with property owners, tenants and prospective clients regarding property management issues and needs, performed necessary inspections, execution of documentation, and process of the information in accordance with our office procedures and the Fair Housing Landlord Tenant Act, presentation of our office's services for prospective clientele, misc
- Office duties such as answering phone calls, emailing clients, data input, filing documents and other paperwork, processing maintenance requests and follow-up, current with AZ Association of Realtor's Real Estate license requirements and renewals
Property Manager
Mohave Realty INC.
12.2010 - 03.2011
- Duties equivalent to Property Management details for Moist Realtors
Property Manager
Coldwell Banker
02.2005 - 12.2010
- Duties equivalent to Property Management details for Moist Realtors
Office Manager
Pilgrim Pines
05.2004 - 02.2005
- Responsible for camp office and administrative operations, general office functions, registration and summer camp support, assistance with retreats, scheduling, data input and administrative support, misc
- Office duties including answering phone calls, communication with clientele, filing paperwork, computer data input, information retrieval, etc.
Education
Passed State and National Real Estate courses for Arizona - Real Estate
AZ School of Real Estate And Business
Lake Havasu, AZPassed State and National Real Estate courses for California - Real Estate
The Realty Institute – Blair Black
San Bernardino, CAG.E.D. -
Yucaipa High School
Yucaipa, CA01.2004
Skills
- Extensive experience working with the general public Interact well with others at all levels including patrons, professionals, clientele, prospects and children Caring, personable and hardworking with excellent communication abilities, customer service and office support experience - Experience with Microsoft Word, Publisher, Outlook and Excel - Data entry and retrieval - Basic to moderate computer and internet skills - Quick and motivated learner - Works well as a team member as well as in individual setting - Excellent punctuality
Timeline
Police Services Coordinator
Bonham Police Department
10.2020 - 01.2024
Telecommunications Officer
Bonham Police Department
02.2018 - 10.2020
PBX Switchboard Operator
Epic Management
09.2014 - 12.2015
REALTOR sales
California Dream Real Estate
09.2012 - 01.2014
Property Manager
Moist Realtors
04.2011 - 09.2012
Property Manager
Mohave Realty INC.
12.2010 - 03.2011
Property Manager
Coldwell Banker
02.2005 - 12.2010
Office Manager
Pilgrim Pines
05.2004 - 02.2005
Passed State and National Real Estate courses for Arizona - Real Estate
AZ School of Real Estate And Business
Passed State and National Real Estate courses for California - Real Estate
The Realty Institute – Blair Black
G.E.D. -
Yucaipa High School
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