Natalie Masters

As a Fleet Manager, I oversee various aspects of our trucking operations. I'm responsible for tasks such as monitoring and managing drivers, optimizing tractor and trailer utilization, and maintaining communication with drivers to ensure efficient and profitable operations.

• Assist drivers in keeping accurate records of all vehicles'' registration, maintenance logs, hours of service and other relevant documentation for easy access during audits or inspections.
• Positively interact with drivers, management and shop departments in the event of breakdowns to help improve overall communication.
• Maintain accurate driver information for delivery scheduling.
• Help drivers to manage time effectively, improving overall mileage performance.
• Optimized routing plans based on real-time traffic data analysis which resulted in decreased travel time during peak hours.

The Inside Sales Group is challenged every day to sell our industry-leading service offerings to existing Averitt customers who already have accounts.

• Managed a group of accounts by region. These groups of accounts were inside of our service center's defined territories.
• Safeguarded company reputation by maintaining compliance with all federal, state, and local regulations.
• I created relationships with my customers, service centers, and pricing analysts while growing the business.
• Attempted to meet monthly and yearly goals that were set by myself the previous year.
• Improved customer satisfaction rates by proactively addressing inquiries and resolving issues quickly.
• Developed strong relationships with vendors and clients, resulting in increased business opportunities.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Operated and safely navigated company vehicles to transport materials and equipment to job site.
• Set up cones, signs and barrel barricades and flagged traffic to encourage safety of customers, employees and traveling public.
• Read and interpreted plans, instructions and specifications to determine work activities and checked inventory and inspected equipment needed for job.
• Maintained traffic control closures for paving/fiber optic crews and their operation, lane and road closures and detoured routes to support crews working along public right-a-way.

• Handled high-pressure situations calmly and professionally, minimizing risks to public safety.
• Served warrants efficiently while maintaining strict adherence to legal guidelines and procedures.
• Assessed potentially dangerous situations quickly; employed de-escalation techniques when needed to maintain peace.
• Collaborated with other law enforcement agencies for joint operations, resulting in improved efficiency and effectiveness.
• Maintained accurate reports and records, aiding in the proper documentation of cases for judicial proceedings.
• Coordinated with social services agencies like Child Protective Services or mental health specialists as required during specific incidents.
• Investigated incidents and crimes, collected evidence, and recorded witness statements.
• Participated actively in ongoing training programs designed to enhance skills necessary for deputy sheriff duties.
• Testified effectively in court, presenting clear evidence that contributed to successful case outcomes.
• Demonstrated leadership ability within department ranks by mentoring junior deputies and serving as a reliable source of support for colleagues.
• Enhanced public trust by providing professional and compassionate assistance during emergencies.

• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Communicated with Deputy's and Officers to assist with information keeping them safe.
• Directed dispatching, routing, and tracking of all patrol vehicles.
• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
• Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
• Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.

• Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
• Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
• Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
• Answered emergency calls for help from citizens and business owners.
• Secured crime scenes, gathered evidence, and questioned witnesses.
• Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
• Reduced criminal activity in assigned areas through proactive policing and community engagement.
• Testified effectively in court, contributing to successful prosecutions of offenders.
• Conducted thorough investigations for various cases, leading to timely resolutions and justice served.
• Conducted witness interviews and gathered details regarding incidents to determine best course of action.
• Enforced traffic laws diligently, promoting road safety and reducing accident rates.

• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
• Improved customer satisfaction by promptly answering inquiries and providing accurate information.
• Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
• Enhanced office organization with regular maintenance of files, records, and supplies inventory.
• Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.

• Supervised junior team members, fostering a culture of continuous improvement and professional growth within the organization.
• Assisted upper management by providing exceptional skills at locating missing monies and product knowledge.
• Performed daily computer analysis to balance multi-million dollar accounts.
• Utilized excellent communication skills to resolve customer complaints promptly and professionally.