Natalie Mata

Oversee the largest-selling department in a $4 million store, contributing up to 56% to yearly sales. Our store currently has the highest net promoter score in the district and is above the company average, sitting at 84%.

• Ability to execute merchandise moves based on sell-through and reference floorset to ensure that the product is located within the company's priority.
• Ability to create accurate, attractive merchandise, and mannequin displays to company standards.
• Provide product knowledge to customers while making personal recommendations to ensure satisfaction with purchases.
• Hiring and development of sales associates, ensuring the recruitment of talented individuals, and fostering a collaborative and growth-oriented work environment.
• Optimized organization in operations to ensure paperwork is kept up to date.
• Decrease in loss by half compared to last year through deterrent customer service tactics and fostering a connection with Katy PD.

• Maximize sales by guaranteeing customer service of the highest level
• Stocking, replenishment, and organization of inventory with accuracy and efficiency
• Share product knowledge with customers while making personal recommendations
• Assist in the making of accurate and attractive merchandise displays

• Greeting customers in a timely and friendly manner to create a positive experience
• Assisted tax preparers by collecting client tax documents and inputting information into Drake system
• Maintained organization of client files and billing
• Used transferable skills to assist owner with accounting projects

• Increased profits through effective sales training and troubleshooting loss areas
• Received and managed shipment
• Provided work direction to employees, establishing priorities and deadlines to achieve objectives
• Assisted in the recruiting and coaching of well-informed sales associates and floor supervisors