Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natalie Mattingly

Indianapolis,IN

Summary

I am a very dependable, hardworking, honest, ambitious, friendly proud mother of 3 beautiful children. I am determined to grow more and more every day to make my children proud and achieve my life goals. I am looking for a position that will utilize my acquired skills to enhance the production of a prominent business that has room for professional growth and advancement opportunities.

Overview

11
11
years of professional experience

Work History

Event Coordinator / Manager

Indianapolis RBI
03.2021 - Current
  • Coordinated schedules and timelines for events.
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
  • Managed event logistics and operations.
  • Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
  • Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
  • Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
  • Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
  • Conducted post-event analysis, identifying areas of improvement for future events.
  • Oversaw volunteer recruitment and training efforts, building a dedicated team of individuals committed to supporting successful events.
  • Fostered positive work environment, mentoring junior coordinators and facilitating their professional growth.
  • Trained and supervised event staff to complete tasks on time.
  • Implemented protocols and procedures to effectively manage planning process.
  • Coordinated travel and accommodations for event attendees.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Increased employee awareness on food safety practices by conducting regular training sessions and workshops.
  • Managed vendor relationships effectively, evaluating their performance based on predefined criteria related to food safety standards.
  • Created safe and healthy work environment throughout plant, adhered to safety policies and procedures and drove safe work behaviors in leadership and front line staff.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed and trained 200+ employees
  • Created multiple spreadsheets for multiple event venues to keep track of Profit & Payroll
  • Scheduled open interviews and training events
  • Coordinated and Managed Mmultiple events at the same time with great outcomes
  • Established strong relationships by fixing any issues when addressed

Restaurant Manager/ Event Coordinator

Tijuana Flats
03.2017 - 06.2021
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Coordinated schedules and timelines for events.
  • Managed event logistics and operations.
  • Brainstormed and implemented creative event concepts and themes.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Consulted with customers to determine objectives and requirements for events.
  • Hired, trained and supervised volunteers and support staff required for events.
  • Monitored and controlled event expenditures to meet budgets.
  • Trained and supervised event staff to complete tasks on time.
  • Developed post-event reports to determine effectiveness of each event.
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
  • Oversaw volunteer recruitment and training efforts, building a dedicated team of individuals committed to supporting successful events.
  • Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.

Health Coach and Management

Visalus Independent Promoter/ Entrepreneur
03.2014 - 02.2017
  • Improved client health outcomes by developing personalized wellness plans and tracking progress.
  • Enhanced clients'' understanding of nutrition and exercise, resulting in better overall health and wellbeing.
  • Conducted comprehensive health assessments for accurate goal-setting and customized coaching strategies.
  • Collaborated with healthcare providers to create integrated care plans for clients with chronic conditions.
  • Evaluated client progress regularly, adjusting coaching approaches as needed for optimal results.
  • Maintained thorough documentation of client interactions to ensure continuity of care and track progress effectively.
  • Promoted a positive environment during individual or group sessions by modeling healthy behaviors and celebrating clients'' successes.
  • Conducted and scheduled parties and meetings regularly.
  • Attended entrepreneurship seminars and webinars for personal and business growth.
  • Maintained direct sales and internet marketing.
  • Created new ways to train our team for successful business growth.

Office Sales and Finance Manager

Treadz LLC
11.2014 - 01.2017
  • Enhanced budget management by implementing expense tracking and cost reduction strategies.
  • Prepared sales, warranties and financing contracts.
  • Assisted customers with purchases of vehicles, warranties and insurance.
  • Professionally handled customer complaints.
  • Organized and maintained inventory of automobiles and parts.
  • Maintained organization for automobile processing and scheduled repairs as needed.
  • Managed filing system and automobile title processing.
  • Tracked sales growth and expenses by weekly, daily and monthly reports.
  • Attended and scheduled business meetings for company growth.
  • Created competitive prices, promotions and maintained internet marketing for sales growth.
  • Maintained a positive, organized and professional atmosphere for customers.

Education

High School Diploma -

Arlington Community High School
Indianapolis, IN
2002

Skills

  • Operations Management
  • Customer Engagement
  • Menu Development
  • Schedule Coordination
  • Staff Management
  • Recruitment
  • Organization and Prioritization
  • Performance Improvement
  • Staff Scheduling
  • Complaint Resolution
  • Customer-Oriented
  • Inventory Control and Record Keeping
  • Organizational Skills
  • Team Management
  • Problem Solving
  • Event Planning
  • Leadership Abilities
  • Staff Training
  • Decision Making
  • Employee Supervision
  • Event Coordination
  • Relationship Building
  • Business Communications
  • Microsoft Office/ Excel
  • Detail-oriented
  • Extremely Organized and Creative
  • Professional Telephone Techniques
  • Paperwork and Filing Management
  • Ability to Learn and Teach

Timeline

Event Coordinator / Manager

Indianapolis RBI
03.2021 - Current

Restaurant Manager/ Event Coordinator

Tijuana Flats
03.2017 - 06.2021

Office Sales and Finance Manager

Treadz LLC
11.2014 - 01.2017

Health Coach and Management

Visalus Independent Promoter/ Entrepreneur
03.2014 - 02.2017

High School Diploma -

Arlington Community High School

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Natalie Mattingly