Natalie McClendon
Grosse Pointe Woods,MI
Summary
Administrator and Manager with over 15 years of experience in office management, front desk, event planning, petty cash funds, and customer service. I have proven ability to sustain high productivity in a critical deadline environment, using strong leadership, communication, and technical skills. Proficient in working in the following operating systems and software: Microsoft Office 2010, Outlook, Xactimate 28, Xactanalysis, Symbility, Microsoft Internet Explorer. FEMA badged via Vanguard EM.
Overview
17
17
years of professional experience
Work History
Insurance Claims Adjuster
Alacrity
Detroit, MI
08.2022 - 10.2024
- Improved customer satisfaction by providing timely updates and resolutions to their claims inquiries.
- Developed positive relationships with policyholders, fostering trust through transparency during the claim process.
- Identified fraudulent activities through diligent investigation, protecting company assets from potential losses.
- Fostered a supportive work environment by sharing knowledge and expertise with colleagues, promoting collaboration and teamwork.
Recording Analyst
Amrock
Detroit, MI
06.2013 - 04.2022
- Responsible for auditing, recording, and forwarding sensitive information to appropriate departments for executive review.
- Updated client accounts according to adhere to company policy and guidelines. Processed weekly production reports and forwarded to appropriate departments for review.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
Property Preservation Specialist
Fallon Preservation
Detroit, MI
02.2012 - 12.2013
- Completed work orders according to client specifications. Received, updated and forwarded all work orders via Xactimate.
- Interacted and assisted all subcontractors and resolved all issues involving invoices, permits and payments.
- Addressed any questions and/or complaints from employees or third party.
- Communicated via email and phone with Vendor Management to check status of assigned work orders overdue or incorrect orders and chargebacks.
- Evaluated performance metrics regularly to identify areas of improvement in processes related to property preservation.
- Safeguarded properties from vandalism or theft by installing security measures such as fencing, boarding windows, or alarm systems when required.
Executive Administrator
ITG Advisors
04.2010 - 05.2013
- Provided administrative support to Chief Executive Officer (CEO) and Chief Operating Officer (COO), and Board of Directors
- Managed CEO and COO calendars
- Booked travel for CEO and COO and submitted reimbursement requests to Finance Department
- Prepared presentations (Word or PowerPoint) for use in training, community relations and Board of Director meetings
- Prepared and maintained meeting packets for Board of Director meetings; attends meetings and prepares minutes
- Arranged conference calls, scheduled meetings, managed scheduling of conference rooms
- Supervised one Administrative Assistant and coordinated tasks
- Ensured confidentiality and controls access to sensitive information at executive level
- Responded to inquiries and requests for information requiring knowledge of departmental and company policies and procedures.
Owner/Independent Contractor
NJD Management
05.2007 - 01.2010
- Provide full spectrum of mortgage field services for Safeguard Properties.
- Completed REO services, Insurance Loss Services, Evictions.
- Assigned and provided training to all worker and contractors.
- Responded to any inquiries from third party servicer in regards to assigned orders in timely and courteous manner by phone and email.
Education
Master Cosmetologist - Cosmetology
Aveda Institute Atlanta
Atlanta, GA01.2007
Applied Science
Wayne County Community College
Detroit, MIMartin Luther King High School
Detroit, MI06.1994
Skills
- Claims investigation
- Motivation and initiative
- Legal compliance
- Policy interpretation
Timeline
Insurance Claims Adjuster
Alacrity
08.2022 - 10.2024
Recording Analyst
Amrock
06.2013 - 04.2022
Property Preservation Specialist
Fallon Preservation
02.2012 - 12.2013
Executive Administrator
ITG Advisors
04.2010 - 05.2013
Owner/Independent Contractor
NJD Management
05.2007 - 01.2010
Master Cosmetologist - Cosmetology
Aveda Institute Atlanta
Applied Science
Wayne County Community College
Martin Luther King High School
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