NATALIE MCCULLOUGH
Soperton,GA
Summary
Professional Property and Casualty claims adjuster, licensed in multiple states, with experience in all areas of the claim handling process. Proficient in negotiating and settling bodily injury claims both unrepresented and represented. Ability to make fair and reasonable assessment of injury claims using all available evidence and resources in a timely manner. Team player with willingness to grow and learn each day.
Overview
14
14
years of professional experience
Work History
Moderate/Complex Bodily Injury Adjuster
Allstate Corp
Northbrook, IL
11.2023 - 02.2026
- Evaluated bodily injury claims, ensuring compliance with regulations and company policies.
- Collaborated with medical professionals to assess injury severity and validate claims effectively.
- Analyzed claim documentation for accuracy, identifying discrepancies and mitigating potential losses.
- Identified fraudulent claims swiftly through meticulous review processes that safeguarded company resources from unnecessary expenses.
- Conducted scene investigations when necessary to gather additional evidence in support of claim decisions.
- Prioritized ongoing professional development through continuous training and education in bodily injury claims adjusting best practices.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Developed strategic relationships with legal teams to facilitate efficient dispute resolution for complex cases.
- Negotiated successful settlements, balancing fairness to the claimant with cost-effectiveness for the company.
- Utilized industry software effectively to manage caseloads efficiently and maintain organized documentation.
- Minimized litigation costs through effective case management and proactive settlement negotiations.
- Evaluated policy coverage accurately, mitigating potential compliance issues and disputes.
Bodily Injury Claims Specialist
GEICO
Macon, Georgia
04.2015 - 10.2023
- Investigate coverage, liability, and injury claims.
- Negotiate bodily injury claims with attorneys and unrepresented injured parties.
- Setup inspection for property damage claims.
- Hire fee counsel to assist with files when necessary.
- Handle auto claims from start to finish.
Correctional Officer
Dodge State Prison
Chester, Georgia
12.2011 - 04.2015
- Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
- Supervised residents during meal distribution and intake, recreation time and work-site performance.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Transported inmates to and from personal appointments, including medical and dental appointments, funerals, work details and court hearings.
- Received property from incoming inmates, provided receipts and inspected items for contraband.
- Detected potential threats and quickly defused conflicts.
- Maintained clear and open communications with all facility areas to support safe operations.
- Inspected cells and conducted random searches of common areas.
- Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
Education
High School Diploma -
Treutlen High School
Soperton, GA05.2006
Skills
- Coverage assessments
- Documentation review
- Professionalism and integrity
- Settlement determinations
- Exceptional recordkeeping abilities
- Background in insurance
- Ability to prepare reports
- Time management
- Conflict resolution
- Reliable and trustworthy
- Liability assessment
- Legal compliance
- Customer service
- Attention to detail
- Highly motivated
- Multitasking and organization
- Critical thinking
- Team collaboration
- Claims processing
- Workflow management
- Settlement negotiation
- Flexible
- Decision-making
- Multitasking
- Data management
- Claims investigation
Timeline
Moderate/Complex Bodily Injury Adjuster
Allstate Corp
11.2023 - 02.2026
Bodily Injury Claims Specialist
GEICO
04.2015 - 10.2023
Correctional Officer
Dodge State Prison
12.2011 - 04.2015
High School Diploma -
Treutlen High School