Natalie McDonald
Florence,AL
Summary
As a high functioning student advisor, I am able to work in many different departments in Higher Education. As a fast-paced advisor I wear many hats a day including evaluations, admissions, and IT support on top of the day to day advising duties. Helping the student is always our priority, and I strive to make that the topic in every task at hand.
Overview
11
11
years of professional experience
Work History
Student Advisor
University of Arkansas Grantham
11.2022 - Current
- Responsible for 150-260 plus students ranging from Associates to Master’s degree programs and some Certificate programs in a fast-paced environment.
- Weekly check-ins via phone call, email or text, going over progress, grades, class updates and tech support issues
- Responsible for checking transcript and degree audits, registering their courses, withdrawals, and SAP calculations
- Participating in weekly team huddles and one on one meetings with managers and group meetings with Deans and faculty when needed.
- Assisting all aspects of online education as far as enrollment, registration, account help, password resets, troubleshooting.
- Help Desk inquiries, submissions on behalf of internal issues and students
Substitute Teacher
Chaffey Joint Union High School District
04.2012 - 05.2016
- High school substitute
- Classes varied, CP English, AP English, Biology, Algebra II, Journalism
Instructional Assistant
Alta Loma High School
08.2013 - 05.2015
- Non-certified teacher for each class period
- Provided clerical and administrative skills for teachers
- Managed case load per class of IEPs BPs 504s
- Worked cohesively with the Special Education department for kids enrolled in each
- General Education class
- Managed students independent needs on daily basis
- Met weekly with department chairs to discuss curriculum, goals, and progress reports
- Managed grade books for teacher
- Conducted lessons when main teacher was out or when substitute teacher was in class
Education
BA - English Education, EMP-Speech Communication
CSU Long Beach, College of Business
Long Beach05.2007
Skills
- Student Advising, Online education, Computer literacy, Communication skills, Leadership, Microsoft Word, Customer service, Office 365, Zoom meetings
- CRM, Salesforce, Banner, Anthology Student, Element 451, Evaluations, Transcripts, Time Management, SIP, MacBook Pro systems, Google chrome, Google calendar
Timeline
Student Advisor
University of Arkansas Grantham
11.2022 - Current
Instructional Assistant
Alta Loma High School
08.2013 - 05.2015
Substitute Teacher
Chaffey Joint Union High School District
04.2012 - 05.2016
BA - English Education, EMP-Speech Communication
CSU Long Beach, College of Business
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