Natalie McDonald
Florence,MT
Summary
Results-driven professional with extensive experience in student engagement, customer service, and sales. Successfully developed tailored academic plans that significantly increased diploma completion rates. Highly recognized for exceptional multi-tasking abilities, consistently achieving high satisfaction levels among students and clients. Dedicated to promoting an inclusive and supportive educational environment.
Overview
23
23
years of professional experience
Work History
Student Advisor
University of Arkansas Grantham
Little Rock, AR
11.2022 - Current
- Advised students on course selection and academic pathways.
- Counseled individuals to help overcome personal, social or behavioral problems affecting educational or vocational situations.
- Helped staff conduct student orientations and special events.
- Researched college policies, procedures, regulations, and curriculum requirements.
- Identified at-risk students through early intervention methods such as monitoring grades or attendance patterns.
- Created individual academic plans resulting in successful obtainment of diploma and postsecondary options of choice for many% of students.
- Developed strategies for improving student engagement in class activities and discussions.
- Assisted in the development of student advising plans and goals.
- Monitored student progress by discussing educational goals, grades and performance.
- Collaborated with faculty members to ensure that student needs were met effectively.
- Established and enforced administration policies and rules governing student behavior.
Restaurant Food Server
Outback Steakhouse
Multiple Locations, CA
02.2002 - 09.2012
- Operated POS terminals to input orders, split bills and calculate totals.
- Provided excellent customer service through active listening and problem solving skills.
- Delivered exceptional service by anticipating guest needs and fulfilling requests promptly.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Provided exceptional service to high volume of daily customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Waitress Trainer
Taps Bar And Grill
Brea, CA
08.2008 - 05.2011
- Checked on customers during their meal to ensure they were satisfied with their dining experience.
- Trained new servers, sharing best practices and company standards.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Recommended menu items based on guests' preferences and dietary restrictions.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Greeted guests promptly and provided menus while explaining daily specials.
- Coordinated with kitchen staff to ensure timely preparation and delivery of orders.
- Served large groups and private parties, coordinating with the kitchen to ensure seamless service.
- Accurately calculated checks using POS system; processed payment transactions quickly and efficiently.
- Managed multiple tables simultaneously while maintaining high standards of customer service.
- Performed opening and closing duties such as counting money in register drawers or restocking supplies.
- Promoted additional menu items or specialty drinks through suggestive selling techniques.
Education
Bachelor of Arts - English Education
Cal State University
Long Beach, CA05-2007
Skills
- Social media proficiency
- CRM
- Academic advising
- Salesforce
- Multicultural competence
- Motivation techniques
- Ethical practice
- Learning strategies
- Student advocacy
- Written communication
- Multi-tasking
- Listening actively
- Collaborative teamwork
- Academic support
- Goal setting
- Teamwork and collaboration
- Problem-solving aptitude
- Professional development
- Exchange student assistance
- Leadership qualities
References
References available upon request.
Timeline
Student Advisor
University of Arkansas Grantham
11.2022 - Current
Waitress Trainer
Taps Bar And Grill
08.2008 - 05.2011
Restaurant Food Server
Outback Steakhouse
02.2002 - 09.2012
Bachelor of Arts - English Education
Cal State University
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