Natalie McDonald
University of Arkansas Grantham
Florence,MT
20
years of professional experience
Results-driven professional with extensive experience in student engagement, customer service, higher education, and sales. Successfully developed tailored academic plans that significantly increased diploma completion rates. Highly recognized for exceptional multitasking abilities, consistently achieving high satisfaction levels among students and clients. Dedicated to promoting an inclusive and supportive educational environment.
Work History
Client / Account Management/Student Advisor
3 Years 8 Months- Manages portfolio of 125-225 students ranging from certificate to master’s programs in a fast-paced environment
- Developed strategies to enhance student engagement in class activities and discussions, fostering a more interactive learning environment.
- Collaborated with faculty to address and meet diverse student needs, ensuring a supportive educational experience.
- Assisted with online education processes including enrollment, registration, orientation, account setup, and troubleshooting, facilitating seamless student experiences.
- 3 years +
Instructional Assistant/Substitute Teacher (High School)
1 Year 9 Months- Collaborated with staff to enhance educational access for all students.
- Assisted in creating individualized education plans for students with disabilities, promoting tailored support.
- Researched and evaluated new classroom technologies to improve student engagement and learning outcomes.
- Provided individual and small group instruction to students with disabilities in the areas of reading, math, and writing.
- 3 years
Customer Sales Representative
1 Year- Managed 35-50 existing accounts
- Client-facing customer service
- Monthly check ins, order placements, and client retention
- 1 year
Education
Bachelor of Arts - English Education, Emphasis in Communication
Skills
Leadership qualities
Academic advising
CRM software proficiency
Problem-solving
Customer relationship management (CRM)
Call center experience
Salesforce
Team collaboration
Interpersonal skills
Organizational skills
Timeline
Client / Account Management/Student Advisor
University of Arkansas Grantham
11.2022 - CurrentRead More
Instructional Assistant/Substitute Teacher (High School)
Alta Loma High School
08.2013 - 05.2015Read More
Customer Sales Representative
01.2007 - 01.2008Read More
Cal State Long Beach
Bachelor of Arts from English Education, Emphasis in Communication
Read More