Natalie McEntee
Killeen
Summary
Business professional with extensive experience in management, driving operational success and customer satisfaction. Known for collaborative approach to team leadership and achieving impactful results. Reliable and adaptable, excelling in client/customer relations, operational efficiency, and problem-solving.
Overview
10
10
years of professional experience
Work History
Small Business Owner
Clean Pup Clean Up LLC
10.2024 - Current
- Developed marketing strategies to increase customer acquisition and retention.
- Analyzed customer feedback to refine service offerings and enhance client experience.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Evaluated competitors' offerings to identify gaps in the market for unique selling propositions that attracted new clients.
New Home Sales Consultant
Saratoga Homes
04.2025 - 07.2025
- Guided clients through new home selection process, ensuring alignment with individual preferences and needs.
- Conducted effective presentations showcasing property features, promoting competitive advantages of new homes.
- Worked closely with internal team members such as mortgage officers, title agents, construction project managers for seamless transaction coordination.
- Conducted regular follow-ups with prospective buyers, maintaining interest levels and fostering long-term relationships.
- Developed strong relationships with potential buyers through excellent communication and customer service skills.
- Handled objections from potential buyers effectively addressing concerns related to pricing location or design features enhancing chances of a successful sale.
- Utilized CRM software to track buyer information and preferences, tailoring communication efforts for maximum effectiveness.
- Conducted comprehensive needs assessments with prospective clients identifying their specific requirements leading to tailored property recommendations.
Customer Service Representative
VCA Lakeline Animal Hospital
11.2022 - 06.2023
- Resolved customer inquiries related to pet health and services efficiently.
- Managed scheduling for appointments, ensuring optimal workflow and client satisfaction.
- Provided education on preventative care and treatment options to pet owners.
- Collaborated with veterinary staff to enhance overall patient care experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Business Development Agent
South Austin Nissan
06.2022 - 09.2022
- Cultivated relationships with clients to identify needs and drive sales opportunities.
- Utilized CRM software to track leads, monitor sales progress, and optimize follow-up efforts.
- Nurtured customer relationships through consistent communication and excellent service, driving repeat business.
- Established strong rapport with clients by providing prompt assistance with inquiries, resolving issues effectively.
- Monitored sales performance metrics to identify areas for improvement and refine strategies accordingly.
- Engaged with customers to build business relationships.
- Developed business pipeline using cold and warm techniques.
- Used SalesForce to handle current portfolio and prospective leads.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Birthday & Events Manager
High Five Entertainment
08.2021 - 06.2022
- Coordinated logistics for multiple events, ensuring smooth execution and adherence to timelines.
- Led a team of staff during events, providing direction and fostering collaboration for successful outcomes.
- Implemented processes to enhance guest experience, resulting in positive feedback from attendees.
- Designed promotional materials for events, increasing visibility and attendee engagement through targeted marketing strategies.
- Conducted post-event evaluations, analyzing feedback to improve future event planning and execution processes.
- Established partnerships with local businesses, enhancing community engagement and event sponsorship opportunities.
- Streamlined event planning processes by implementing efficient project management strategies.
- Increased client satisfaction by consistently delivering well-executed events within budget constraints.
- Recruited trained, and managed teams of employees to assist with event operations and logistics.
- Collaborated closely with clients throughout the planning process to ensure their vision was accurately reflected in the final event layout.
- Utilized job-related software to create standard guidelines, calendars and budgets for each event.
Assistant Teacher
Goddard School
02.2021 - 08.2021
- Developed engaging lesson plans to support early childhood education curriculum.
- Supervised daily activities, ensuring a safe and nurturing environment for children.
- Collaborated with parents to address developmental concerns and promote positive behavior.
- Organized educational materials and resources to optimize learning experiences for students.
- Evaluated children's progress, documenting milestones and tailoring learning approaches accordingly.
- Arrived at assigned areas on time, prepared, and ready to work.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Kept notes of behavior issues and food served.
- Supported students' emotional growth by fostering a nurturing, inclusive, and respectful classroom atmosphere.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Incorporated music and play into developmentally appropriate activities.
Birthday Party Coordinator & Host
High Five Entertainment
09.2018 - 03.2020
- Coordinated birthday party logistics, ensuring timely setup and breakdown of events.
- Developed themed activities and entertainment options for diverse age groups.
- Trained and mentored junior staff on event management best practices.
- Handled supply ordering and management, budgeting orders carefully to avoid cost overruns without sacrificing quality.
- Resolved conflicts to restore customer satisfaction and promote loyalty to company brand.
- Reset party rooms between events by collecting trash, wiping down surfaces and sweeping floor.
- Completed accurate reports highlighting activities, revenue and any notable incidents.
- Kept facilities clean and prepared party areas promptly for upcoming events.
- Established a reputation for reliability and professionalism through consistent follow-through on commitments made to clients regarding their events.
- Managed event staff schedules and assignments, ensuring adequate coverage for all aspects of the party while maintaining a smooth flow throughout the event.
Night Time Babysitter
Cedar Park Recreation Center
07.2017 - 11.2017
- Supervised children in recreational activities to ensure safety and engagement.
- Developed and implemented age-appropriate games and educational programs.
- Communicated effectively with parents regarding child activity and behavior.
- Managed group dynamics to foster a positive and inclusive environment.
- Resolved conflicts among children, promoting teamwork and problem-solving skills.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
Team Member
Chick-fil-a
02.2016 - 06.2017
- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction.
- Assisted in training new team members, fostering a collaborative work environment and improving overall performance.
- Maintained cleanliness and organization of work areas, contributing to a positive dining experience for guests.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Assisted with inventory counts and stocking of merchandise.
Education
No Degree - Pre-Requisits
Austin Community College
01.2021
High School Diploma - undefined
New Hope High School
01.2017
Skills
- Customer relationship management
- Marketing strategy development
- Operational management
- Lead generation techniques
- Contract negotiation
- Team leadership skills
- Client needs assessment
- Customer service excellence
- CRM software utilization
- Time management practices
- Customer relations
- Customer retention
Timeline
New Home Sales Consultant
Saratoga Homes
04.2025 - 07.2025
Small Business Owner
Clean Pup Clean Up LLC
10.2024 - Current
Customer Service Representative
VCA Lakeline Animal Hospital
11.2022 - 06.2023
Business Development Agent
South Austin Nissan
06.2022 - 09.2022
Birthday & Events Manager
High Five Entertainment
08.2021 - 06.2022
Assistant Teacher
Goddard School
02.2021 - 08.2021
Birthday Party Coordinator & Host
High Five Entertainment
09.2018 - 03.2020
Night Time Babysitter
Cedar Park Recreation Center
07.2017 - 11.2017
Team Member
Chick-fil-a
02.2016 - 06.2017
High School Diploma - undefined
New Hope High School
No Degree - Pre-Requisits
Austin Community College