Natalie McFadden
Omaha,NE
Summary
The objective of my current occupation and future occupation is to maintain the independence of, preserve the dignity of, and to advocate for every older adult I encounter throughout my career and daily life. Dedicated to offering exceptional assistance to team members, residents, and their families.
Overview
5
5
years of professional experience
Work History
Receptionist
Heritage At Legacy/Sterling Ridge
09.2019 - Current
- The center of operations building wide.
- Answer phone promptly with no more than two rings, direct phone calls to the correct department, the direct inquiries to the correct department head, trouble-shooting resident grievances and requests, serving our residents and their families in any way that makes them feel heard, and maintaining a safe space for our residents, residents’ families, and our staff.
- Greet incoming visitors and potential clients professionally and provide friendly, knowledgeable assistance. Respond to inquiries from callers seeking information on our community.
- Confirm appointments, communicate with residents, and updated resident records.
- Handle cash transactions and maintain sales and payment records accurately.
- Maintain a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Support office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Streamline front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in meetings or tours.
- Handle sensitive information with discretion while maintaining strict confidentiality standards regarding residents, the company, and employees.
- Provide administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Operate multi-line telephone system to answer and direct high volume of calls.
- Sort, receive, and distribute mail correspondence between departments and personnel.
- Collect and distribute messages to team members and managers to support open communication and high customer service.
Lead Dietary Aide
Heritage At Legacy
06.2022 - 02.2023
- A team lead position that involved guiding dietary aides consistently throughout each shift, advocating for dietary aides and recognizing their work, training dietary aides, keeping work area clean and organized, implementing corporate and health authority initiatives, and servicing residents every need as seamless as possible.
- Evaluated resident feedback on menu offerings, making necessary changes to improve overall satisfaction levels continually.
- Improved resident satisfaction by providing individualized meal plans and dietary recommendations.
- Contributed to continuous improvement efforts within the department by identifying inefficiencies in current processes and suggesting possible solutions proactively.
- Maintained a positive demeanor during high-pressure situations, fostering a supportive work environment for both staff members and residents alike.
- Assisted in the preparation of special events or catering requests, showcasing versatility and adaptability in various kitchen settings.
- Assisted in the management of food inventory, ensuring adequate supply and proper rotation of perishable items.
- Maintained accurate records of resident's special diets and allergies, reducing the risk of adverse reactions during mealtime.
- Coordinated with fellow staff members to address any issues or concerns regarding meal service or resident care promptly and professionally.
- Ensured timely delivery of meals to resident's, increasing overall resident satisfaction rates.
- Kept all kitchen areas clean, tidy and free of hazards.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Followed all food safety regulations while preparing meals for residents.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
Dietary Aide
Heritage At Legacy/Sterling Ridge
06.2019 - 06.2022
- Prepared meals/snacks as assigned by supervisor according to planned menus, established schedules, resident requests, and sanitary directives.
- Served meals in resident rooms, dining rooms, and other designated areas.
- Loaded and distributed food trays and carts to residents’ rooms and/or dining room areas; collected and returned food carts to dishwashing area.
- Assisted in receiving and storing food and supplies; stored items properly labeled and dated according to guidelines.
- Performed defined work routines using various dietary utensils, supplies, and equipment as assigned by the Dietary Manager.
- Kept all kitchen areas clean, tidy and free of hazards.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Assisted in the preparation of nutritious meals for residents with various medical conditions and dietary restrictions.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained strict adherence to HIPAA regulations when handling resident information, protecting confidentiality at all times.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Provided exceptional customer service to residents and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
- Streamlined meal assembly processes for faster service without compromising quality or accuracy.
- Reduced food waste through careful portioning, inventory management, and creative use of leftover ingredients.
- Upheld efficiency of meal services by pre-setting tables before residents arrived.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
Certified Medication Aide
Heritage At Sterling Ridge
08.2021 - 03.2022
- CPR certification was completed.
- Medication Aide Certification was completed.
- Helped maintain residents’ independence to the best of my ability, maintained their comfort levels to the best of my ability, passed medications, and assisted residents in activities of daily living.
- Took resident vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Interacted kindly with residents and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Safeguarded resident privacy by adhering strictly to HIPAA regulations during all aspects of medication handling and administration processes.
- Assisted residents with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Maintained high standards of cleanliness and organization within the medication storage area, reducing potential risks associated with cross-contamination or mixups.
- Kept close eye on behavior and emotional responses of residents to address concerns and protect each person from harm.
- Improved resident satisfaction through clear communication and compassionate bedside manner during medication administration.
Life Enrichment Assistant
Heritage At Sterling Ridge
09.2019 - 06.2021
- Enhanced residents'' quality of life by implementing engaging and diverse activities tailored to individual needs.
- Assisted in maintaining accurate records of resident participation, progress, preferences, and concerns.
- Boosted social interaction among residents through facilitating group events and outings.
- Maintained necessary supplies inventory while adhering to budgetary constraints for optimal program execution.
- Contributed to a positive living environment by fostering strong relationships with residents, families, and staff.
- Improved emotional well-being of residents by offering compassionate companionship and active listening.
- Ensured compliance with safety regulations during all activities for the well-being of participants at all times.
- Facilitated open communication channels between residents, families, and staff regarding ongoing activity programs and individual preferences.
- Supported the transition process for new residents by actively involving them in activities, fostering social connections, and providing guidance as needed.
- Supported physical health through organizing exercise programs and encouraging participation in daily activities.
- Accommodated diverse interests by regularly seeking resident feedback on preferred activities and incorporating suggestions into future planning efforts.
- Utilized effective time management skills to balance planning responsibilities alongside direct resident engagement in daily programming efforts.
- Promoted cognitive stimulation with thought-provoking games, puzzles, and memory exercises tailored to individual abilities.
Education
Bachelor of Science - Gerontology Administration W/ Business Minor
University of Nebraska At Omaha
Omaha, NE05.2025
High School Diploma -
Burke High School
Omaha, NE05.2021
Skills
- Organization skills
- Leadership skills
- Time Management
- Data Entry
- Customer/Client relations
- Scheduling
- Office Administration
- File Management
- Administrative Support
- Multi-line telephone operation
- Professional Demeanor
- Documentation And Reporting
Timeline
Lead Dietary Aide
Heritage At Legacy
06.2022 - 02.2023
Certified Medication Aide
Heritage At Sterling Ridge
08.2021 - 03.2022
Receptionist
Heritage At Legacy/Sterling Ridge
09.2019 - Current
Life Enrichment Assistant
Heritage At Sterling Ridge
09.2019 - 06.2021
Dietary Aide
Heritage At Legacy/Sterling Ridge
06.2019 - 06.2022
Bachelor of Science - Gerontology Administration W/ Business Minor
University of Nebraska At Omaha
High School Diploma -
Burke High School
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