Natalie McInnis
San Antonio,TX
Summary
Resourceful Specialist offering expertise in problem-solving, emergency management, and dispatch skills. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Security and Emergency Operations Specialist
TEXAS BIOMEDICAL RESEARCH INSTITUTE
2021.10 - Current
- Select Agent cleared (active 2021-2024)
- Actively achieved certificates through both FEMA and Homeland Security in the emergency management and response field
- Created a new program focusing exclusively on lab safety operations for A/BSL3 and A/BSL4 areas
- Obtained TEEX Security Telecommunicator Dispatch certification in 2024.
- Conducted regular reviews of operations and identified areas for improvement.
- Reduced costs by identifying inefficiencies in operations and implementing cost-saving measures.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Security Emergency and Operations Center
SMITH SECURITY USA
2020.10 - 2021.10
- Monitoring security systems, cameras, access control points, and other systems pertaining to security and life support systems in a medical research facility
- Full working knowledge of DnA, Siemens, Disego, Apogee and Fireworks operating systems, along with filemaker and office programs
- Provided initial and ongoing training and assistance for team members while assisting upper leadership in their every day requests.
- Monitored use of data files and regulated access to protect secure information.
- Supported continuous improvement initiatives within the Security Operations Center by actively participating in process reviews and suggesting enhancements where applicable.
Supervisor
STARBUCKS USA
2018.02 - 2021.07
- Greener Apron and Coffee Passport completion, Coffee Masters certified, Barista trainer and food safe qualified (USA)
- Inventory control, ordering and counting while maintaining stock on a daily and weekly basis
- Trained in First Aid, CPR, and conflict resolution
- Responsible for organizing to have the entire staff trained as Coffee Masters
- Evaluated employee performance and coached and trained to improve weak areas.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Maintained compliance with company policies, objectives, and communication goals.
Security Officer
PALADIN SECURITY
2013.08 - 2015.06
- Create or implement security standards, policies, and procedures
- Supervise subordinate security professionals, performing activities such as hiring, training, assigning work, evaluating performance, or disciplining
- Analyze and evaluate security operations to identify risks or opportunities for improvement
- Prepare reports or make presentations on internal investigations, losses, or violations of regulations, policies, and procedures.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Responded quickly to incidents and assessed active situations for security concerns.
MSEOp
CANADIAN FORCES
2007.02 - 2013.10
- Completed all training required for successful job procedures
- Scheduled multiple routes of transport of goods and troops for extensive situations
- Able to remain calm and methodical during extreme stress or duress
- Instructed multiple person's during training and other circumstances when needed.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Associate of Applied Science - Mental Health Services
Stenberg College
British Columbia, Canada12.2016
Skills
- Root Cause Analysis
- Quality Assurance
- Emergency Response
- System installations
- Documentation Management
- Management collaboration
- Expert in Microsoft Office 365
- Quality Assessment
- Advanced Communication
- Expert Problem Solving
- Disaster Recovery Planning
- Task Prioritization
Accomplishments
- Collaborated with a team of 18 in the development of new training protocols for new A/BSL3 and A/BSL4 lab safety procedures.
- Supervised team of 7 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved cohesion between multiple law enforcement organizations by completing joint task exercises with accuracy and efficiency.
Certification
- Security Telecommunicator Dispatcher (TEEX)
- Adult, Child and Baby First Aid/CPR/AED Online
- After Action Plans
- Targeted Violence and Terrorism Prevention Awareness
- BATH Assessments
- Behavioral Intervention Teams
- Breaking the Chain
- Building Emergency Action Plans
- CDC Sequence for Donning and Doffing PPE
- Conflict Resolution in the Office
- Dealing with Difficult People and Situations: Principles of De-Escalation
- Demobilizing During a Pandemic
- Disease Containment Measures
- Diversity in the Workplace… For Employees
- Effective Use of Personal Protective Equipment
- EOC Operations During Social Distancing
- Equipment Safety Essentials
- Handling Covid-19 Exposed Evidence
- Herpes B Virus Training
- Mass Fatality
- Mechanical Breaching
- OSHA Bloodborne Pathogen BBP
- Red Cross Disaster Action Team Volunteer Responder Wellness
- Select Agent Training Mod 1-7
- Shopping Center Security Terrorism Awareness
- Time/Distance/Shielding (DUI/BUI)
- You Are the Help Until Help Arrives
Timeline
Security and Emergency Operations Specialist
TEXAS BIOMEDICAL RESEARCH INSTITUTE
2021.10 - Current
Security Emergency and Operations Center
SMITH SECURITY USA
2020.10 - 2021.10
Supervisor
STARBUCKS USA
2018.02 - 2021.07
Security Officer
PALADIN SECURITY
2013.08 - 2015.06
MSEOp
CANADIAN FORCES
2007.02 - 2013.10
Associate of Applied Science - Mental Health Services
Stenberg College
- Security Telecommunicator Dispatcher (TEEX)
- Adult, Child and Baby First Aid/CPR/AED Online
- After Action Plans
- Targeted Violence and Terrorism Prevention Awareness
- BATH Assessments
- Behavioral Intervention Teams
- Breaking the Chain
- Building Emergency Action Plans
- CDC Sequence for Donning and Doffing PPE
- Conflict Resolution in the Office
- Dealing with Difficult People and Situations: Principles of De-Escalation
- Demobilizing During a Pandemic
- Disease Containment Measures
- Diversity in the Workplace… For Employees
- Effective Use of Personal Protective Equipment
- EOC Operations During Social Distancing
- Equipment Safety Essentials
- Handling Covid-19 Exposed Evidence
- Herpes B Virus Training
- Mass Fatality
- Mechanical Breaching
- OSHA Bloodborne Pathogen BBP
- Red Cross Disaster Action Team Volunteer Responder Wellness
- Select Agent Training Mod 1-7
- Shopping Center Security Terrorism Awareness
- Time/Distance/Shielding (DUI/BUI)
- You Are the Help Until Help Arrives
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