Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natalie McKnight

Miller Beach

Summary

Dependable professional with over 6 years of customer service experience and 3 years in client management relations. Proficient in technology, demonstrated through the creation of shared documents that enhance understanding of top client preferences and improve customer service delivery. Highly organized with a proven track record of establishing and nurturing strong communication and relationships with clients. Combines excellent product knowledge with superior customer service skills to foster a collaborative environment that positively contributes to team dynamics.

Overview

6
6
years of professional experience

Work History

Inside Sales Representative

Feralloy
01.2025 - Current
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Answered customers' questions regarding products, prices, and availability.
  • Strengthened communication skills through regular interactions with others.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Worked effectively in fast-paced environments.
  • Organized and detail-oriented with a strong work ethic.

Contractor Sales Support

VonTobel
12.2023 - 11.2024
  • Supplied salesmen with accurate and timely quotes reflective of the customer's needs.
  • Facilitating communication between customers, salesmen, coworkers, and lumber yard managers to send out lumber packages on time.
  • Used E-catalogs to create comprehensive quotes to the blueprint specifications.
  • Developed and maintained customer service policies and procedures to ensure customer complaints are handled consistently and efficiently.
  • Created purchase orders and balanced vendor payments and returns.

Sales Associate - Key Holder

Sherwin Williams
10.2021 - 10.2022
  • Established relationships with key customers to drive sales and develop new business opportunities.
  • Used suggestive sales methods and product knowledge to contribute to a 1.5M store sales figure.
  • Assisted with daily store operations such as opening and closing procedures.

Caregiver

Comforcare
10.2020 - 10.2022
  • Provided quality patient care, including administering medications, changing dressings, and monitoring vital signs.
  • Provided emotional and psychological support to clients in times of distress.
  • Maintained detailed records of patient care, including changes in health status, treatments, and procedures.

Barista

Anna's Kombucha Cafe
03.2019 - 09.2019
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Controlled line and crowd with quick, efficient service.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.

Education

Associate's Degree - General

IvyTech
01-2026

Skills

  • Skilled in high-stress environments
  • Proficient in computer applications
  • Excel proficiency
  • Proficient in Microsoft Office
  • Effective Time Management
  • Service excellence
  • Adaptable learner
  • Detail-oriented approach

Timeline

Inside Sales Representative

Feralloy
01.2025 - Current

Contractor Sales Support

VonTobel
12.2023 - 11.2024

Sales Associate - Key Holder

Sherwin Williams
10.2021 - 10.2022

Caregiver

Comforcare
10.2020 - 10.2022

Barista

Anna's Kombucha Cafe
03.2019 - 09.2019

Associate's Degree - General

IvyTech

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